Policy Bazaar — policy bazaar promised to provide roadside assistance but not providing documents

Always been a customer of policy bazaar. Took my auto insurance a few months back. Opted for an insurance which was providing road side assistance along with the yearly premium. But the agent told me as i am regular customer so policy bazaar will send the complimentary roadside assistance. But, after multiple follow ups there is no response. Its disappointing to see that some on promise something you will provide the add on but its not given.

Employee id pw00531 name of the support agent is pankaj sharma.
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Refund is pending against the cancelled order for more than 1 month now.

Transaction Number[protected]
Customer ID - 6584220
Transaction Date is 16th august 2017

I have been following with the customer care of policy bazzar but no use till date.

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    Ground Floor, 119, , Sector 44, Gurgaon, Haryana, India - 122001
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