Policy Bazaar — Policy Bazaar soft copy of the Car Insurance policy not received

Hi
I am Rajkumar
i have purchased a car insurance renewal policy ( SBI General) from policy Bazaar on 24/10/2020, i have made the full payment of Rs.14785, but i am yet to receive my policy sofy copy,
Everyday Customer care personal promises me today evening i will receive my soft copy in mail, but all are false promises.
My Reference ID:[protected]
Order No. PB2530PG[protected]

My concern is either policy bazzar provide me the soft copy of the policy on urgent basis, as i am driving my car without valid insurance. Or they should refund my money in full without deduction, coz it is there fault that they are not able to generate the policy, and for their default why should i have been charged.

Kindly provide me the policy copy on urgent basis.

Regards,
Rajkumar