Policy Bazaar — policy copy not issue irrespective of payment made several days ago

Have booked a policy dated 02/09/2019 having reference no[protected]. I have already paid the amount due on same date. It now i didn't receive any soft copy for the same. Moreover i called several times and also email n times but no response from your site. Either issue soft copy or refund my money back. Other wise i will be heading towards government higher authorities.