[Resolved] Policy Bazaar — policy is not issued

Brigedier2

from Surat, Gujarat

Address:

Bharuch, Gujarat, 393001

I had already given payment for Hdfc cancer care on 6 july but my form is pending till 10 july.Agent- Kiran emp code -PW06600 She didnt take any follow up for my policy, she called me many times for payment but after payment she didnot take any follow up neither she called me nor she helped me for form filling while i called her daily for it, So poor performance by her, I am not satisfy by her performance, i.e mentally harrasment, pls check and verify & take necessary action as possible.

Regards
Surya prakash singh

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Aug 24, 2018

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

Policy Bazaar Customer Care's response Dear Surya,

Greetings from Policybazaar.com!

As per our telephonic conversation, we would like to offer our deepest apologies for the trouble you had to experience.

We would like to apologize for the unprofessional behavior that our agent showed towards you.

This does not represent the way of our services towards the customers.

Your feedback is important to us. We value and appreciate receiving your compliments, suggestions or complaints so that we can improve our services and serve you and others in a better way.

Further, please be informed that we have escalated your complaint to the concerned team, we will definitely
take an action against that sales agent if found guilty.

In case you need any further assistance or clarification, please feel free to revert to this mail or call us on our toll free #[protected].

Regards,
Ketan
policybazaar.com!