[Resolved]  Policy Bazaar — problems with the website of manipalcigna

Address:

CJ 76, Sector II, Salt Lake, Kolkata, West Bengal, 700091

Hi,

Your service executive called me 20/10/2019 and asked me to send you my feedback about manipalcigna.

This are my feedback about the current status of their customer service:

1. I could complete the online payment for renewing my policy after almost one month from the date (Sept 15) i had send a request for revised premium for lower covered amount. I was almost planning to switch to some other insurance, considering this delay.in between i kept receiving calls reminding me about the policy renewal.

2. Online payment screens, passwords and feedback:

The first screen after you click: https://buyonline.manipalcigna.com/buy-health-insurance/makepayment, shows two items with star mark:

(2.1) proposal number - what is this proposal number; is it policy number or is it something else? No explanation.

(2.2) amount - what amount premium or sum assured?

(2.3) the receipt page has a download option. But the downloaded file needs a password, which is only known to the creator of website.

(2.4) finally your feedback system which is permanently having problem

Screenshots are attached for your reference,

3) after i renewed my policy on oct 15,. I have not received any communications from manpipal cigna.

With regards