Policy Bazaar — refund

I have done insurance renewal for my four wheeler. The insurance start day was wrong, hence i called customercare for the same and there customercare representative told to do new insurance and the previous insurance renewed with wroong need to be cancelled and refund amount of 16300 we will be refunded. I did the same can did new insurance and applied for cancelled the previous. Its 26 days since then i call and send mail (Cancelled insurance reference number[protected]. Don't get any response from policy bazaar. I am planning to move to consumer forum for in next 1 week.

Regards
Manish