[Resolved]  Policy Bazaar — refund not initiated yet - waiting for 2 weeks

I have purchased a policy - hdfc click 2 invest from policy bazaar on 20th july and have received confirmation for the same from policy bazaar over email but on the email the application# field was blank. I called policy bazaar helpline number and they have confirmed that the application number is[protected]. On july 24th, i was asked to uploaded all required documents on policy bazaar website and i did that right away. On 26th july, they have send me another link - http://buyinsurance.policybazaar.com/hdfc-c2i-proposal-form?order_item_id=128697&lid= for additional details and the link never opens and i have been trying that for last 9 days.

I have raised multiple request with them and received multiple calls from policy bazaar website promising new dates everytime to get the issue fixed but its still not fixed.

I have finally asked for the refund since its been 2 weeks, i made the initial payment but now they have stopped responding to my email and also don;t bother to call me back. Interesting i have received a new application number[protected]. I am really frustrated at this moment and would like to discontinue this policy and get my refund as soon as possible.

Employees from policy bazaar who have handled my case till now:
Priyanka kumari bpw04762
Areeb zaheer pw04968
[protected]@policybazaar.com
Amrita shah