Policy Bazaar — Refund not proceed

I have purchased insurance for my new car from policy bazaar on 17 December the policy was o[censored]nited India insurance but due to some issue policy was not generated so after discussion with customer care executive I cancelled the policy on 18 December they said that as policy is not issued refund will be processed within 7 days but even after 15 days they are asking extended timelines.
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    Policy Bazaar Phone
    +1 80 0103 3999
    Policy Bazaar Address
    Ground Floor, 119, , Sector 44, Gurgaon, Haryana, India - 122001
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