[Resolved] Policy Bazaar — refund not received

rai.shilpi

from Siwan, Bihar

Address:

Lucknow, Uttar Pradesh, 226016

Hi,

I have taken one hdfc investment policy through policy bazzar.
Policy premium is supposed to be monthly but due to some confusion i paid rs6, 0000, in place of rs.5, 000/month

I immediately raised my concern to the sales person and asked to cancel the policy. They assured me that your issue has been escalated and will get cancelled asap and amount of rs.60, 000 will be credited back into your account.

Its been 20 days since then and i have not received the refund. None of the customer care executive is reponding my queries. I am continously following up with them for the refund. Today also, i made a call but their executive did have any info regarding the issue and said that i will escalate it right now and refund process will take another 7 days in completion.

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Sep 24, 2017

Complaint marked as Resolved

Policy Bazaar customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2017

Policy Bazaar Customer Care's response Dear Sir/Ma'am,

Greetings from PolicyBazaar.com!

Thank you for sharing your concern with us.

We kindly request you to share your registered email id, contact number and your policy number with us so that we can further assist you with your concern.

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

Verified Support

Aug 21, 2017

Policy Bazaar Customer Care's response Dear Sir/Ma'am,

Greetings from PolicyBazaar.com!

We kindly request you to share your registered email id, contact number and your policy number with us so that we can further assist you with your concern.

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

Verified Support

Aug 23, 2017

Policy Bazaar Customer Care's response Dear Sir/Ma'am,

Greetings from PolicyBazaar.com!

We request you to kindly share your registered phone number or email id so that we can find your policy details and further assist you.

Thanks & Regards,
Sameer Sharma
PolicyBazaar.com

Verified Support

Aug 24, 2017

Policy Bazaar Customer Care's response Dear Sir/Ma'am,

Greetings from PolicyBazaar.com!

Please be informed that you are requested to share the registered mobile number, application number, E-mail ID or Reference Number at [protected]@policybazaar.com, so that we can assist you better with your concern.

Thanks & Regards,
Abhijeet
PolicyBazaar.com