Policy Bazaar — Refund of policy that was rejected

I had taken a Group Health Insurance for my employees in the month of March 2022, which was rejected by the insurer company stating certain reasons, I was informed about rejection after around a month that is in April 2022, and was informed that my refund would be sent, it’s been more than 3 months I haven’t received any refund till date. The executive are responding that refunds would be generated soon but nothing has happened till date.
The request number is 1396734
The attached copy of my communication with the executive for reference