Policy Bazaar — regarding car insurance claim

Address:

7934/4 NEW AMC NO. 1310/4, 134003

Sir
I purchased a car insurance form policy bazaar o[censored]nited india.
My car got accident in month of may 2019. My policy is bumper to bumper. I repaired my car form guru nanak motor and took the claim.
Surveyor came and he investigate the car approved the for paint and repair. After few days surveyor collect the report and submit the report in united india office ambala city. When i visited to office they corrier the document to gurgaun office. Now its almost 2 month done but nothing is happened till date.
May time i called to customer care no but no response.