Policy Bazaar — Reimbursement amount not cleared

I had taken a car insurance from policy bazar. unfortunately there was a accident to my car. After lot of delay from the Policy bazar there was finally a email sent to the local Insurance office. Then from there i took the initiative to allot surveyor and as soon as the car was repaired. all the related documents was submitted from surveyor. Now its been more than 25 days but still i did not receive the reimbursement amount.

There is a serious lapse from policy bazar. I have been calling to them almost everyday. But there is no support from their end. Its a very pathetic service from them. I dont want to do any business with policy bazar in future.