Policy Bazaar — sum charged but no policy received! giving fake details about refund

Address:

680501

I had paid an amount of rs 1176/- towards renewal of my existing two wheeler policy from policy bazar online portal on 30th sep 2017. Till date i haven't received any policyor refund! Instead i am battling up with their customer care every day but they are providing fake assurance and fake detaills about refund. On 4 th of oct they gave me a written mail about refund within 7 working days but now the customer care team teling that till now refund not initiated till my policy in pending status. From agent level and supervisor level they are giving fake details and assurances. And 12th of oct i got a policy soft copy but its not for my vehicle. Policy bazar is giving worst customer service and as well as i need to get compensate for this issue.