Policy Bazaar — term plan bought from policy bazaar

I purchased a term plan from policy bazaar site which was of sbi. Policy bazaar asked for payment to the policy immediately, which i did.
For some reason the policy was declined by sbi which happened after one month of my payment. Its 3 months now and i am unable to receive my policy refund money from policy bazaar. No calls are being entertained or if taken do not reach any conclusion. I only get an answer that the refund was initiated but failed. I have sent numerous mails to them asking which account no they are trying to put the refund back, but no answer is being given. The call center says they do not have the account details where the refund is being put. It is quite frustrating and i think this is a great fraud site, policybazaar.com