Policy Bazaar — term plan - pnb met life

I have bought a policy from policy bazaar,
I have grievance in the terms of quality of services being provided to customers.

Saurab mishra employee of policy bazaar emp code pw14210 sold me term plan policy on 5th august with same punch line that we have team to resolve all the issues so now its been a month i have not received aby copy of policy neither i am sure is really the policy got purchased or somewhere in mid my money is taken.in spite of several mail and call back request i have not received any mail or call from that guy saurabh mishra.
Is service limited up-to the selling of policy??

Now i am getting reply from policy bazaar team that we have sent an information to saurabh mishra for call back now its his choice to call or not.

Are you running some gang or what??