Policy Bazaar — To transfer the insurance policy ownership TICKET PB66710836

I have request for my vehicle no hr833133 policy ownership transfer on 11th Aprilbut no one is working on it and even my ticket has been closed which i raised...without any intimation to me...i need to escalate this matter to top management that how Policy bazaar team is working on these serious issues..
Me and my vehicle is on complete risk as we are not covered under insurance currently.

I want Policy bazar team to take responsibility for any accident happen with me during this time frame of ownership transfer else complete this process by today.