Policy Bazaar — travel policy purchased from policy bazaar

Address:	Gurgaon, Haryana
Website:	www.policybazaar.com

Hi,
I've purchased a travel policy from policy bazaar, during the purchase, they told that everything is included in this.
During my travel, my baggage was broken by the airlines and when i came back from my travel, i logged a claim from policy bazaar.

After raising a claim, policy bazaar team told me this is not included and they have started playing with the words, as this was not written in the policy, i asked them to provide me a written document stating that, they don't have any documented evidences for that.

Please suggest what should customer do in such case.