Policy Bazaar — very low maturity and no responsibility

Sir,

I took a health insurance and there was miscommunication and confuse of information among employees. When i am following up no one is listening anything. I asked for call back and mail back but the employee who co-ordinate is not responding anything. Even if his supervisor also same.
To whom i will believe?
I took religre health insurance and he told they are wrong and what he is telling correct. He told i will give all written confirmation on friday (21st june2019) but everyday i am sending mail and asked other to have a call back from him but no response from manish kumar.

The issue came for tax proof submit under 80d as i have paid 3years premium at one time. So how i will so individual years. But manish and jitender told we will give tax certificate for individual year. Manish told he will send in mail. But now no response.

One more issue for 60 years age. As i am continuing from now with religre, then when i will reach 60 then is co-payment applicable for me? He told no.
But when i called with number [protected] then abhisek n picked but he told all opposites what jitendr and manish told me. I got confused as your employees are not clear of information.

Manish kumar - pw08766
Jitendare kumar -

Yesterday (26th june 2019) i spoke with priyanka (Pw06179) and she told give me 2 days i will check recording and then i asked send me a mail what you told. Then she told "sending now only". But till now no mail from her.

Thanks
Sambit kumar pal
Mob - +91 [protected]