Policybazaar — insurance of vehicle not done in 11 days

Address:

Surat, Gujarat

I Purchase a policy for my car and I made the payment through the link that policybazar sent me to make payment to bhartihexa. After making payment, they sent me a proposal form and advised me to fill some detail and send the scan copy of RC book. After that no communication from policybazar and bhartihexa. no body giving any answer and just keep telling "forwarding to the concern dept". I requested them to either refund my money or give me policy but no result. Please help.