PortaMart — Product neither delivered nor able to cancel the order

Address: Bangalore, Karnataka, 560048
Website: www.portamart.in

On 4th dec i have ordered an item from portmart and order id is 153124 and it was mentioned within 3 days product will be dispatched but today is 9th 5 days completed and there is no update on status of the order i tried calling customer care but there is no response and call gets disconnected within a minute with no answer please help me and there no way to cancel the order as well. i need the order or i need the refund anything is fine.
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    PortaMart Phone
    +91 89 4496 0497
    PortaMart Address
    Belakoba Vivekananda Colony, Jalpaiguri, West Bengal, India - 735133
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