Portoblend — I did not receive my order

I placed an order for a PortOBlend portable juicer blender on 3/01/2021, the order number for which is #5101 - I am unable to contact the customer care via email as the address is unreacheable/invalid.
I was able to track the package a few days back when it showed that the package was in transit to India. Now that tracking site is unreacheable/invalid.

I have already paid Rs.299 online towards the product. And I received confirmation msg too