PPF — Non crediting last year interest in PPF ACCOUNT

I had a PPF ACCOUNT in Bank of Baroda Mulund, Mumbai branch which was transferred to Bank of Baroda Pal, Surat Branch in around May 2022 after following up on this many times.

I didn't receive the last financial year interest in my PPF account. Ideally it should be received on 31 March 2022. But It didn’t credit my PPF account. I also submitted the complaint to Bank of Baroda Pal, Surat, Gujarat BOB Branch as they ([protected]@bankofbaroda.com email complaint) asked me to reach out to the bank to follow up on this. I raised a complaint with two questions below.
I didn't receive an last year interest on 31 March 2022. When will I get this back?
Can you make sure I will also receive interest on 31 March 2023 with this missing interest amount as it's not created on 31 march?

Can you please consider the request on Priority? Please do needful to credit the Interest to the above account at the earliest.