Pragati Packers And Movers — One suitcase Stolen from Total 18 Items shipped

Address:

New Delhi, Delhi

I had the worst experience with Pragati Packer and Movers described below: 1. Shipping of 18 packages done from Noida to Bangalore on 11-Oct-2013 expecting it to be delivered at Bangalore in 7 days. 2. Initial Delay: Called them several times for the delivery since 18-Oct and was informed the stuff is in Ahmedabad and there is some delay. Requested them to delivery at least before 29-Oct as it was my daughter's Birthday and the stuff in shipment was required for that. Was informed on 27-Oct that the stuff has reached godown and will reach soon. 3. Payment issue: I had made 50% advance payment and remaining was to be done once shipment reaches. During delivery, they started giving excuses that there is some payment due at Bangalore for which I have to go and visit the godown myself and collect the stuff after making the payment. I was astonished at such a comment as per the service it is door to door delivery and I was being made to collect the stuff from some unknown godown. As there was no other option, I had to go for collecting my stuff from Bangalore Godown. 4. Suitcase stolen: On reaching the godown, when I asked for my stuff, I was bewildered to find 1 big suitcase missing from the consignment. I asked the godown incharge to get the Pragati Packers people for the missing suitcase. The person who came was not from Pragati Packers but from some other transport company who had to be paid by Pragati packers for transporting the goods. I realized the reason why delivery was not being made to my house - missing suitcase. The person was suggesting to make the payment only then he would allow me to take the remaining 17 suitcases. As I was outnumbered and wanted to at least save remaining 17 suitcases, I made the remaining payment and brought back the 17 items considering to get compensated by Insurance. 5. Insurance not covering Theft: On talking to Insurance company, I was informed that Insurance is for Damaged stuff only and not for stolen items. The liability for stolen items is with Packer only. 6. Compensation decided by Packer (4K instead of 20K): Spoke with Packers and they by themselves evaluated my stuff which included Gents Suits, Coats, Imported toys, etc which as per my valuation was 20K at a meager 5K and told me that they can compensate me with 4K (deducting 1K further for 10% charges). 7. No compensation provided: They asked for my Bank account details for transferring the amount which I provided. I followed up several times but still haven't got any compensation and feel cheated using their incompetent service. 8. What mode of complaint: Kindly suggest what mode of complaint is possible in such kind of cheatings - Police complaint or Consumer complaint? I am doing Customer complaint on this site and hope someone can take a heed and help me out. Hoping no one else uses their pathetic service and they close shop soon.