Prasanna Travels Complaints & Reviews

I book bud 2 tickets for 17 April but it was cancelled because of lockdown. Ang I got message of cancellation from prasanna purple.
But I didn't get any notification regarding my money.
So, I request you to please refund my money and atleast provide some notifications regarding refund....

Details are given below
Pnr:[protected], journey date:[protected], time:04:00 pm, dest-pune to nagpur, seat no-12, 11 fare:-4242

I received a call from your side and informed me that the schedule bus was canceled and we will refund your money in shortest time.
Now it is already more then 20 days and no refund is initiated by you.

Regards
Pratik hiware
[protected]...

I am travelling in bus no. Mh 14 cw 3282 from nagpur to pune. I observed that tv is not working in this bus so i contacted to bus staff. They are informed me that all the remotes in bus are not in working conditions as such they are unable to play the tv. Under the circumstances please take necessary steps to avoid the trouble to passengers as promised by you in your ticket.
Thanks,
@anil deogade.....

I had a very inconvenient journey, bus was full of cockroaches, and was very smelling. There were like 100s of cockroaches in the bus. One of the cockroach went into my ear and i started to bleed. Next day i had to go to see a ent specialist because of your unhygienic bus. Journey date was 14th jan 2020 by prasanna purple bus from pune to bhandara....

I am traveling in prassana purple from akola to pune. Ealier when i booked my ticket with prassana through red bus app, i hv received all details bout bus. Ealier my bus was mh 14 cw 3282 and the departure time ws 9.30 pm. But it came lade by 50 min. N at 10.15 we suppose to leave akola but it was got fails in akola only. Then they shifted us in other bus mh 14 gu 9015 after waiting for almost 2 hrs in ts cold, then we left akola at almost...

Hi,
I am currently travelling from prasanna purple grand bus from amravati to pune at 7.30 pm. At the starting point itself the bus is being stopped by the driver due to some engine problem for around half to one hour. This will eventually increase the time of journey. Company should make it compulsory for buses to check in advance all the prior conditions before starting the journey which will not impact their customers....

Hello,
I am abhishek kundu,
On 4/10/2019, i have booked a bus ticket of prasanna purple grand to travel from pune to nagpur.
My travelling time was 8 pm. I had booked ticket for two people and the seat number was 13, 14. But due to some reason, i cancelled my journey, and i already paid the travelling amount online for the bus journey for pune to nagpur by prasanna purple grand.
But till now the money is not...

Hi, me and my brother were supposed to travel with your company at 12:15 pm from mumbai to pune (3rd dec 2019) but the bus got delayed for about 2 hrs.

We have asked for a refund.

Please look into it and make this experience a one we don’t despise. Here’s the ticket text.

Redbus mticket
Route: mumbai to pune
Ticket no: tncv53963437
Passenger: pooja parvatkar (28, female)br...

Ac is not working from nanded location hingoli gate point.
Even driver knows this thing they do nothing.
I need my money back.
Even driver behavior is not
Good.
How you are such irresponsible people that without checking ur driver moveout bus from nanded.
Redbus mticket
Bus number-mh22 3839
Route: nanded to pune
Ticket no: tnct38031363
Passenger: deepak n kakade (29,...

We are travelling by prasanna purple grand bus started journey at 9 pm from pune to amravati on 22/11/2019. 7-10 km before ahmednagar the rear side of bus started emitting fire and dust hence all passengers asked driver to stop the bus and bus was evacuated but now we all passengers are stranded on highway in dark wherein all passengers including ladies n small children are is helpless situation
No one from prasanna purple is available...

We had booked a bus from pune to goa. A day before the travel date, we got a call that the booked bus is cancelled and our tickets will be transferred to another bus. We had booked middle seats but our seats got transferred to last seat in bus mh14 hu 1068. There was no window available, a lot of jerks were there and most of all the height of the seat was almost 2 ft less than the other seats ahead. We had to travel the whole journey sleeping...

Hello,
I am abhishek kundu,
On 4/10/2019 i have booked a bus ticket of prasanna purple grand to travel from pune to nagpur. My travelling time was 8 pm. I had booked ticket for two persons and the seat number was 13, 14. But due to some reason i cancelled my journey, and i already paid the travelling amount online for the bus journey from pune to nagpur by prasanna purple grand.
But till now the money is not refunded...

I rajiv kondawar, traveling to have from chinchwad on dtd. 13.11.2019 in jyotiba travels, seat no. 11u.
The said bus is being stopped in between the pune city, mangaldas road for loading the boxes.
I don't understand why my earlier bus cancelled. And asked me to get another bus in short notice.
This is a worst experience and unexpected treatment giving to your customers.
Everybody is angry and unhappy.
I...

Today i am travel to pune from borivali as per schedule my bus time is 5.25pm but no one is inform me that bus is delay other agencies inform this thing to their costumer by sms or call. I had call to purple office at that time also no one give me correct information about bus after all this on 6.15pm your person told me to come other bording point. Is this your service & way of behavior with costumer
I never recommend your service...

Hello,
I am abhishek kundu. Pnr number[protected].
I had booked a bus for journey dated 4 october 2019, from prasanna purple from pune to nagpur for 2 travellers.
But due to some reason i have cancelled the ticket.
The bus pnr number is[protected].
But till date the money is not refunded.
Please look into the matter, and resolve the issue as early as possible.

Pnr number[protected]....

To, respected sir
We booked pune shegaon with prasanna purple on15th nov. Night rs.1200/- per seat. While return ticket on 16th nov. Shegaon pune they charged rs. 2200/- per seat, whereas other travels charging 1100 to 1200 per seat for same journey on 16th. We gave complaint to their head office at devi heights. No response. Kindly help us & save our money.

Thanks

Dilip gadgil
Chartered & cost...

I booked a seat in one of Purple bus which was supposed to go to Pune from Dadar. Please note the bus number which is MH 01 CR 9955. I also have picture the bus number if required. The bus was supposed to leave around 7:30 pm as they told. They charged me 400 for a mini bus from Dadar to Pune. In the bus I noticed that they were taking money in the range if 250-350 and when I countered, they asked me not say anything and off-boarded me. Again...

Hello,
My ticket number is tnac16824738. I had booked a bus ticket of prasanna purple from pune to nagpur.
My travelling date was: 4 oct 2019.
But due to some reason, i had cancelled the journey ticket, but money not refunded till date to my account.
Please look into this matter and solve it as early as possible, as till date money is not refunded....

Yesterday 15/10/2019, i booked ticket on line on your site. Pune to nanded. Nigdi timing 730pm. Date of travel 16/10/2019. Seat no. 10. Name: rashpal singh, mobile [protected]

Money got detected but confirmation of ticket not sent yet.
Since morning i am trying to contact but not successful. Call centre phone is busy all the time.

In the last night, i got advice from your call centre to be in touch with...

I took a mumbai to pune ride on 9th of june 2019 from borivali national park highway of rs.400.. Then aftr a hour bus stopped somwhere on the road and i awaited around 2 hrs bt dn too new purple bus did not reach... And also that driver told us that u can go self n ull surely get the refund back soon.. So i took another volvo from that point of rs. 300 and reached pune.
I called so many executives but they refused to refund my money...