Prasanna Travels Complaints & Reviews

On may 21st, we were going to travel by volvo purple. And when we reached at our stop to catch the bus and purple have provided small mini bus though we have booked volvo. Really shame on purple bus group. This was the worst service provided by them. You are charging for volvo and providing such mini bus which are provided by our IT companies within pune with free of cost. Many ladies with their babies and some pregnant women were travelling...

Hi, I am writing this regarding bus services. I was traveling from Nagpur to Pune by Prasanna purple Platinum on Sunday 14/05/2017 at 6.30 PM and they also charge a double fair than others like stallion, skyline etc. They didn't give any proper services just believe in charging big fare on customers. AC was not working properly, i was sleeping on last sit and it was boiling like anything and also there was some hot air coming from background....

While travelling on date 18 April from Pune to Chandrapur in Purple Grand the bus conductor don't have any manners how to talk to a passenger. As I was having my last seat i jst kept some of my luggage on the back seat due to which the conductor came to me and started miss behaving in the very rude and rough language. Even the cabin was also filled with thw extra passengers. The bus was stopping for every road side passengers and the seat...

Hi,

Date of the incident : 11 th april 12:30

Travel agency : prasanna purple.

We had told the bus will leave at 12:30 near the axis bank stop in borivali.
The bus came 1 hour late and after that it took 6 hours just to reach pune.

We reached at our destination around 7.

In 6 hours we can have a round trip journey from mumbai to pune and back.

Also...

Purple metrolink prepares a passenger list wherein passengers sitting from vashi, LP & further are not part of this list. These passrngers enjoy insurance. Also if any taxes or other responsibilities of purple mgmt would be taken for these listed passengers. In this case I would like to know whether the passenger's sitting in navi Mumbai are customers of driver and attendant? Why equal treatment is not offered....

We check in at your bus at 4.30pm today from dadar to Swargate by 5.30 your driver is still saying we are leaving 18.18 and that bus is still there unfortunately we have to leave by shivneri as that rascal already wasted our time. If you are not able to give service stop giving ads or stop doing bookings. Your bus no.MH 14 BA 9213 or 9123 I don't remember the exact no. Heading to Pune from Mumbai dadar stops at dadar for 2 hours and on asking...

I always prefer Prasanna for its on time performance specially for morning buses so I choose to travel in morning by prassana. But today it was so painful to see your bus went ahead and before time without picking up passengers waiting at Hinjewadi Location the reason we got that Ur bus reached early than time. I was on location almost 15min prior boarding time.

Other time u do not wait even for 2min. Once there was incidence...

On my journey from Mumbai to Pune on 8th Jan 2017, Bus was delayed by 50 Minutes. Further, I booked my bus ticket for Aundh, But the bus took a different route. Lastly, the bus driver talked very rudely with me, when I told him about where I wanted to get down. Absolutely hopeless Service. I am facing this issue for third time. Indeed it is a poor serice...

30 Dec 2016, Asthavinayak tour booked online from Mumbai with pick up point as Nerul . Inspire of reminders in morning bus did not stop at pick up point, later they dropped with other bus till tour bus, Booking was taken for Volvo AC but actual bus was small & AC was not working. People were not receiving calls . When all passenger threaten to return then new small bus arranged . Same experience in return - tour guide left at Pune & drive...

I had paid 15000 for four persons for Pune to Mahabaleshwar trip. The services provided by Prasanna travels was worst. The hotel was very cheap and situated far from Mahabaleshwar due to cost cutting. The food quality wasn't up to mark. Overall service was worst compare to money they took. I want[protected] money back from 15000.
My PRN no is : 50222701...

Booked online ticket reached on time at the pick point mentioned in mTicket. The bus time mentioned was 10:00 pm but They don't bother to mention the bus name n hight is they don't bother to call passenger or care to check weather passenger is waiting at given spot. The bus came 45 late I kept waiting n when I asked person there he shocked to hear bus is left a while ago. Disgusting...

Ticket details - Your bus ticket booking...

1stly pick up was 90mins late n it was just doing beginning d worst was yet to come as I reached my destination after 20 hrs.They tuk do long route which is not the route 4m pune to Nagpur.After paying 3000 hang such a experience where every1 are in hope to reach home on time for Diwali was more disappointing.
Dear Customer, For ur journey to Pune-Nagpur, pl. board Bus MH-14-CW-2373 DEP. Time[protected]:30 PM, REPORT BEFORE 30 mts....

Dear mam,

You have cancelled my trip dated 22-10-16 to 23-10-16 for diveagar-shrivardhan

You have cancelled my trip due to not fulfilment of all seats..

PNR NO[protected]

but Still i have not received my cancelled trip charges...

Please give my payment urgently

Prajakta Kulkarni
Mobile No-[protected]...

Hi, this has been a really brutal way to treat passengers on part of prasanna purple. my dad left from pune to akola on 29 sept 2016, in prasanna purple plus, 9 pm sangamwadi.

First of all, although we had paid for purple plus, they said they were using purple grand instead! the tv did not start even though my dad asked the attendant thrice to start it. very pathetic service i must say!

Then at smile stone, restaurant...

I booked a Shirdi to and fro trip yesterday night and the guy at Magarpatta asked to reach at Chandan nagar policenchowki in Pune for pickup at 7
He also said the bus details will be send before that

In the morning from 5 am i tried several numbers for bus detail .. No luck

Started early without having breakfast took an Uber
The Uber guy to my surprise said their is no policenchowki and pickup...

Very disappointed with prasanna travel and their services. I have booked ticket from chandrapur to pune dated 9.8.16 at 5pm. After calling and requested to wait for 2 min as i was on the way to reach by auto. Still they not waited and not even refunded of rs.2150/-. They just told me you have lost your amount and no help received from prasanna purple. They are cheating with customer. Need to take action against them....

Dear t,

I was travel in your volvo dated 26 july 2016 i am pick bus from chandni chowk for mumbai.

The cash collector in the bus he ask mi for ticket charges rs 400, i gave him 400 after that i m asking him for ticket,

Then he said i will give u on next stop, i said ok.
When we reach at lonavala i m asking again for ticket then he gave me rushed used ticket there is no name no date no...

I'm travelling from nanded to pune on 10 of july 8:45 bus it was worst experience i had with purple, it was second time happened with me i booked ticket and at the end moment bus got cancelled second time any how they managed one bus but that was worst (nothing is good about that bus). these guys are not thinking about there customers, we had ticket upto nigdi that bus driver dropped us at sangamwadi from there he adjusted all passangers...

Good morning mr. Prassana patwardhan,

With reference to the captioned subject, request your intervention on below issue.

I am passenger who is traveling today from pune to akola in prassana purple bus no mh-14-cw-2337.
The bus was suppose to start at 9pm but it started at 9:45pm accepted the delay due to rains but after booking your ticket for rs 1350/- i felt i should have travelled by government bus...

Worst service given by purple travels.I had booked my ticket from mumbai (goregaon) to Pune station.I had confirmed boarding time before booking the ticket.After reaching to pune driver told me to "this is the last stop " I have again confirmed the same with other passenger but they also dont know.Bus left me 15km away from pune station.I will never recommend purple travels to anybody in future....