[Resolved]  Pratham Motors — Breach of trust regarding delivery of car

Address:	Bangalore, Karnataka, 560010
Website:	www.prathammotors.com

Dear Maruti and Pratham Motors,

I, Manoj had approached Pratham Motors Maruti Showroom(Rajajinagar), Bangalore to book an Alto K10 VXI(firebrick red).
On January 17th I booked the car with an initial payment of Rs10000. I was promised of car delivery by last week of January.

My customer ID : [protected]

On 30th Jan, I paid the rest of the money(Rs4, 31, 000). The customer executive(Chetan) promised me of delivery in a week. However, after repeated calls from me, the executive informed me that it will be delayed by another week. He promised me of delivery by Feb 14th.

On Feb 13th, the same executive informed me that Maruti has no production of the same car and suggested me to take the silver color variant instead of Red color. His message was, Maruti has shut down its Tamil Nadu unit and only Gurgaon plant is functional with a monthly Alto production of just 60 cars!!

I was taken aback with the supply chain management of Maruti .Asked him to check for Swift LXi and obliged with the color he had in stock. The executive told me that Swift LXI Grey(O) is in transit and will be delivered within 12-15 days.

However, after repeated calls today(19th Feb), the executive is telling me that Swift will take more time and instead is asking me to go for Alto Silver.

I being the customer, have got a feeling that I have to listen to the Maruti employee instead of the other way round.After a month of waiting for the car, I am still clueless of when I can expect the car.

I am completely unhappy with the treatment I have received with Maruti, in particular Pratham Motors. This is pure breach of trust!!

Hence I have opted for refund of money, there is a clause in the booking docket which says I have to cough up Rs1500 for withdrawal.

I have lost the interest on the money I have already paid and to add to the woes, have to loose Rs1500 for no fault of mine.

I am expecting Maruti and Pratham Motors to take necessary action.