Pratham Motors — Faulty car delivered

Address:

Bangalore, Karnataka

Hi Team,

I would like to complaint against pratham motors and maruti suzuki company who has delivered me a car which got breakdown with in a week from my purchase date. I purchased swift VDI 2015 model from Pratham motors with registration number KA 01 MM 2747. who didn't do proper check while delivering the vehicle. How a vehicle relay will get damaged in a week day for a brand new vehicle.

Instead of rectifying the issue i held without going to office for two days which cause a lost of 2 days of my salary and also leave balance available as it got dreakdown in Chittoor District, Pakala. I called helpline number provided in the booklet with a complaint number 891917. Later a mechanic from Chittoor came and inspected the vehicle, however he could not able to find out what exactly happened to the vehicle.

The mechanic later informed me that the vehicle needs to be toed till chittoor which is 35KM away from the place where it got breakdown. The next whole day the vehicle was there in the workshop and they found that the relay is not good. need to replace. I disputed the charges incurred to me as this is not my fault for internal issues.

I denied to pay the charges of Rs. 2, 500/- which they have charged me for towing the vehicle and replacing the relay (damaged internal coil). I called Pratham motors Vipin who is the head in servicing department who promised me that he will adjust the money paid in the amount of Rs. 2, 500/- during my first service. However, i got a reply that it will not be refunded.

Now i would like this amount to be refunded, in addition the loss of my pay for two days and the struggle from which i been through, if not the whole vehicle to be replaced .