[Resolved] Pratham Motors — issues that start after paid service
I had given my car for service in Sept, as I was told that the A/C had a blockage and needs to be cleans. Instead of cleaning, they changed the blower fan. (The A/C was working perfectly, the only problem was that there was water dripping inside the car for a while, which was easily resolved much before the service). After the car came back from service, I got a call asking how was the service and I told them that I have still not used the car to comment. I hardly use the car. Later when I used the car, I noticed that the first time I switched on the A/C there was a whole lot of dust and dried small leaves that got blown into the car. And the whole drive to office, my ac was blowing hot air even at early morning, I keep the ac in internal circulation mode only and at 19 degrees. I assumed that it was my feeling and then left it. In the next few months I used the Car 2 or 3 times, and every time I got the same feeling, but since it was a short drive I could not validate. Lastly in Nov I got struck in traffic for an hour, and even in an hour my car at 19 degree setting was only blowing hot air, I raised a complaint to Pratham. I was asked to take the car there, but I refused as it was an issue that occurred after service, and its not even 3 months of service and part replacement. They finally agreed to pick up the car. After that I receive a call from the service center telling the compressor was not connected, and now the compressor needs cleaning for good performance and it would cost me some Rs.800+/-. I asked them not to do any such things as the A/C did not have any performance issues before service. The vehicle is then delivered back with an additional bill of Rs.257/- and I am being told that this is for the manual labor. I had to pay for an issue that they created. Two days later, I decide to take the car to office and when I use the remote, the Siren does not make any sound. I thought that the remote sound mute problem, and tried all possible ways. Then I decide that there is a real problem, and call up service again. They said they will send some one to check. The person calls me when I am at office, and I could not go home for that purpose leaving my work. I took the car to another service center nearby and they have identified that the siren is spoiled and need to be replaced.
In short, give your car to Pratham motors for service if you want to slowly replace all the parts and have a car that is perfectly working to be an always failing equipment.
This is not the first time it happened to me. Few years earlier, I was told that engine cleaning will improve performance and I said yes. I regret having done it, as my car was much smoother before that cleaning was done. After that I had stopped going to Pratham for many years. But then I thought of trying again and regret my decision again
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Jan 3, 2018Complaint marked as Resolved
Pratham Motors customer support has been notified about the posted complaint.
Dec 01, 2017Pratham Motors Customer Care's response Hi Sir / Ma'am,
Thank you for writing to Pratham Motors.
We regret for the inconvenience caused in this regards.
We would request you to please share us your contact details / Car Registration number for further action.
Team Pratham Motors
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