[Resolved] Pratham Motors — issues with clutch after paid service - kudlu gate service center | |||
I have been servicing my alto k10 vehicle from the kudlu gate center of pratham since 5 years now. I had purchased the vehicle from the hsr outlet. The service has been good till my last servicing on 4 march 2018. Upon receiving the car back after service (Delivered by their driver) i noticed the clutch was not working properly (Car was not moving after slowly releasing the clutch). I reported this and went back to the showroom to get it checked. To my surprise, they told me that my clutch had become weak and needs to be replaced. I had just replaced the clutch in november 2017 and driven only ~4, 000 km since then. I had replaced the previous car after ~72, 000 km and the car had no problems since then. I am the only person driving the car and hence was surprised thinking how can the new clutch get damaged only after ~4, 000 km when the previous one ran for ~70, 000 km. I had no complaints about the clutch while sending it for the service, neither did the service advisor babu mention any issues with it when the car was inspected during service. So either they had installed a faulty clutch in november 2017 or it was damaged by the driver delivering the car. When i mentioned this they said nothing can be done and i need to spend and get the clutch changed again. The clutch is creating a lot of noise now while reversing and am worried the car may break down sometime soon. This is extremely poor service and i have now lost all faith in the service center which i used to trust earlier for 5 years! Was this information helpful? | |||
May 28, 2018 Complaint marked as Resolved Pratham Motors customer support has been notified about the posted complaint. Verified Support Apr 24, 2018 Pratham Motors Customer Care's response Dear Sir / Ma'am, Thanks for writing to Pratham Motors. We regret the inconvenience caused in this regards. We request you to please share your Car Registration Number / Mobile Number to Process further. Regards, Team Pratham
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+91 95 9000 9944
#16, Outer Ring Road, Sarjapura - Marathahalli, Bellandur, Bangalore, Karnataka, India - 560103
View all Pratham Motors contact information
Pratham Motors Pvt Ltd
Outher Ring Road
Marthalli
Bangalore
Sub:- To whom it may concern
Dear Sir/Masam,
I would like to bring your attention to an unsatisfactory experience I had at your auto repair shop on Monday April 1st 2019. I have been a loyal customer for many years and feel that incomplete service was done on my Maruthi Vitara Breeza VDI (O), Reg Num KA02MM1046, Job Card Num-JC19000045,
Bill Num –PC/19000058. at this time.
On Saturday 30th March, I got call from your customer care for pick up for my car for which was on for due general service, and informed your representatives to pick my car as per schedule.
1. On Monday morning I got call from 21North at 9.30Am. company for my car pick up to show room, while taking my car I have clearly told the company representatives about my car problems which was major problem was Front Left Wheel Shock absorber sounds. And he agreed to inform service advisor. Later by post lunch I got call from Mr. Santosh Service Advisor and said that need to change Break Pads, engine oil, air filter etc, and asked me is there any problem in my car. So for his question I listed out the problems as mention below,
2. 1. Front left side shock absorber sounds while driving,
3. 2. To fix the rare camera issue, and Side skirting beed.
4. 3. To fix Right Door Cable bush which has come out.
But when car was delivered to me along with the bill for Rs. 12, 617.00, I went went a small test drive along with your company driver and found that Front wheel left side still the sound is not rectified and which was driver was too agreed for the same . Later I called Mr. Santosh and informed for the same, so he asked the driver to gat back the car to workshop that means ( 16Km ) back to workshop, Then I told Mr. Santosh I ll be deducting fuel charge from the main amount, And next day I again got cal from Mr. Santosh stating that even he also heard the sound from the front wheel left side when he drew on un even surface. After checking out my vehicle, your representatives confirmed the problem and provided me with the fair quote of Rs.750/- each to fix the issue entirely. I agreed for the same and the car was delivered with the new bill amount of Rs. 1, 750.00 So the total amount was Rs.14, 367.00 but as I informed Mr. Santosh that I will deduct the fuel amount of Rs, 1000/- and I made the payment of Rs, 13, 367/- approx, But still I am facing the same problem with more sound when it drew on un surface road. This means that I am unhappy with your service after keeping my car with you for 2 days and paid the entire amount for silly problems. And nun of the complaint was solved from you end.really it was pathetic and worst service looks like i was cheated after paying a good amount for small job
Dear Authorities I kindly request you to look into this issue in Hi priority
Regards
Boben Samuel
[protected]