Pratham Motors — lack of warranty card on anti-rust coating poor coordination, does not fulfill promises

Address:	Bangalore, Karnataka, 560035
Website:	www.prathammotors.com

Pratham motors is real bad when coordinating with the customer, they gave me time of 8 am, when i had to leave for a hospital visit at 9pm, the pick up guy came at 10 pm saying he has heavy workload. He was clueless about my address which i had already shared with the repair centre. When dropping my car back, same problem, the person was clueless about my address and i had to coordinate with him when i was outside somewhere. It was very inconvenient. They had to give a warrenty of 5 plus years on anti rust coating which never happened. They dont ask for any feedback, there is no way of reporting a less-than-acceptable level of service. I wanted to order an extra key and asked prabhu the service guy in-charge, to send me the form i needed to fill with the car-delivery guy. The car delivery guy didn't know my address forget getting the form for me. These guys dont deliver on what they say. Maruti service has been outstanding and flawless for me for the past 15 years. Thats how long i have been driving maruti cars! All experiences except this one has been bad. I think guys in this centre are simply maligning maruti's brand name and what it means to their customers. Some corrective action should be taken.