[Resolved] Pratham Motors — not addressed all the issues for a new car - 1st service in one month

Sumankb28

from Mumbai, Maharashtra

Address:

560035

During the visit for the 1st free maintenance for my vehicle ka 01 mq 4282 - ertiga vxi+, clearly mentioned that there is a noise coming from back of roof top to the advisor sachin. It has been delivered yesterday (5oct2017) without addressing the issue. Looks like just did the cleaning and sent back. I have been associated with pratham motors for last 14+ years and this time it is a worst service that i have never seen before. Foot mats are also not cleaned properly. Such a poor service.

They need to improve on 'first time right' to avoid wasting everyone's time

In fact i had gone for mcp as well where in you have to pay the maintenance fees in advance for two years with some good discount. Now looks like we loose the control of going to other service center. Yes, need to plan now for withdrawing the mcp package.

Worst customer experience this time

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Nov 7, 2017

Complaint marked as Resolved

Pratham Motors customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Pratham Motors Customer Care's response Hi Sir / Ma'am,

Thank you for writing to Pratham Motors.

We regret for the inconvenience caused in this regards.

We would like to inform you that we have intimated our concern team.

Our concerned team will get in touch with you shortly.

Team Pratham Motors