[Resolved] Pratham Motors — zen estilo black vehicle faulty service | |||||
I have given my car zen estilo black vehicle on 09-sep-2017 for the repair after i towed my vehicle to pratham motors, hsr extension (Somasundarapalya) Pratham kudlu gate service engineer, advised me to go for insurance and i claimed for the damage. Since front bumper part is not available, my vehicle delivered on yesterday (24-sep-2017) without front bumper replacement after two weeks. Service engineer asked me to pay rs 6300 as an advance and he told me he will generate invoice after bumper replaced. I got very bad service this time. Please see my below compaint. Faulty service complaint: My vehicle was delivered as faulty service. When i took and drove my vehicle today evening, i have noticed the "high engine coolant temperature" (Red color) warning light is blinking always and smoke is coming from ac vent while driving. Even i switched off ac also, the "high engine coolant temperature" (Red color) warning light is blinking always. I immediately stopped vehicle and informed the same service engineer. He advised me to park the vehicle in pratham motors, bellandur office. When i opened my car bonnet, i was shocked the service has been provided to me. Collant oli is empty and also some 7up bottle near to engine. Very very bad service. Please find the attached photos that i have been taken. I have sent same images to same service engineer. As he advised me, i have parked my vehicle pratham motors, bellandur office and hand over to key at security person. He told me he will collect tomorrow the same to repair. Please take appropriate action and repair my vehicle with good condition asap. Was this information helpful? | |||||
Sep 28, 2017 Complaint marked as Resolved Hi,
The problem is rectified and vehicle delivered in good condition within a day. Service Engineer (Suvin, 9108935707) from Pratham Motors, Kudlu gate has been provided very good support and rectified the issue asap.I got very good response and support him.
I am marking the issue as resolved.Thanks Suvin and Kudlu Service team for your emergency support.
Please forward the same update to [email protected]
Reagrds,
Sreekanth Pratham Motors customer support has been notified about the posted complaint. | |||||
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+91 95 9000 9944
#16, Outer Ring Road, Sarjapura - Marathahalli, Bellandur, Bangalore, Karnataka, India - 560103
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