Prestige Smart Kitchen — Defective gas stove

Got a new PRIMA prestige gas stove, which they call it as a top end and premium model. After initial use came to know that the big burner out of two burner is not properly fixed andr it was shaking doing a see saw kind of shaking when we kept any vessel. When I reported to the outlet they just told raised a customer service request in toll free and get it fixed it. It’s a brand new stove why it has to fixed or replaced anypart. They are selling defective products to customers

9th A cross, Kaggadasapura Main Rd, C V Raman Nagar, Bengaluru, Karnataka 560093