Prestige Smart Kitchen — Faulty Pressure Cooker

Dear Team,

Please find the detailed compliant below . I had been following up but till now, no response.

kindly help

Thanks
Gopi
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From: Sakthy Gopi
Date: Wed, Mar 9, 2022, 10:42 PM
Subject: Faulty Prestige Cooker Sold
To:, , ,

Dear Sir / Madam,
I got a new 8.5 l'ltrs Prestige Pressure cooker on 29th January 2022, vide bill no. 5885 through Pranaav Enterprises, Ayanavaram Branch. Within a month the cooker got into a problem and it got bulged at the bottom and the whistle didn’t come when we cooked. I visited Pranaav Enterprises and asked for a replacement of a new pressure cooker, they said they can't do it and only the service centre can do it since the service manager has to approve for replacement, and they guided me to Villivakkam service centre with the address. When I went to Villivakkam (Shree Shaa Enterprises) they said they can't do the replacement, rather they will only repair it and give it to me.
If you see my bill you can clearly see that I got this cooker through exchange and I don’t want to repair the old prestige cooker even though it had just a minor repair only. But still I went and exchanged it for a new one. Now, just within one month the new cooker got into a problem and the service center says they can only repair it. I don’t understand the logic since the Prestige gives a warranty and not even for a month time it gets repaired means then it should be a faulty product which was sold to me.
Why should a faulty product be sold by Pranaav Enterprises on the first go?
Will Prestige give me a confirmation that the same fault will not repeat again?
Who will be responsible for the safety of the product? Is Pranaav Enterprises responsible, Prestige (TTK responsible or Shree Shaa Enterprises responsible for the safety of the product in future after repair?
I wanted a clear replacement of this product and not the repaired product. If you say that it will not be replaced, please confirm the safety and also confirm the issue will not repeat again.
I am hereby attaching all the documents relating to it, the Bill, Warranty card and the Service Centre document. Please refer and come back with the positive feedback.
Thanks & Regards
Gopinath
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