Prestige Smart Kitchen — Terrible delay and poor service from Prestige HSR Layout branch

Address:

Bangalore, Karnataka

Hi, I had given a vegetable cutter for a broken tie (elastic spring had worn out) repair at HSR Layout branch (within BDA complex). The expected service return date (ETA) was 7 days and they had promised me to return it after service on Friday (On the 3rd of July, 2015). However, when I called them up on Friday, they told me that their technician hasn't turned up (its been a week) and that I would get the product on Monday. I am filing this complaint today (Tuesday, the 7th of July, 2015) as I am getting the same response from them. They have no courtesy to even call the customer and update the status of the product that they have taken down for repair. It is such as atrocious behavior from them along with the most pathetic service ever seen. Thanks You, Shyam