Prince Hardware, Port Blair — defect not rectified but still mr. sanjay tiwari sr. manager arguing with us.

Address:

744101

On 9th of nov 2018 i went to prince hardware bajaj authorized service centre for free 3rd service.
They denied for 3rd sevice as free, as they said it exceeds the 1 year warranty as per as firm tc (Terms and conditions)
I accepted the firm tc & agreed for paid services because they are authorized dealer by bajaj. Job card no. Jc/24955
Phone no: [protected] [protected]
Defect list:-
1, i raised a defect on steering handle bar getting slightly unbalance suspected cone set malfunctioning.
2, disc brake malfunctioning suspect disc getting over heated.
Service rep. Recommendation:-
1, service rep re-tightened the cone set.
2, mr,. Ishwar service rep. Recommended me to change the disc pad, i agreed for them.
Then after a day same defect is existing, disc getting over heated.

Again i taken my bike on monday (Today) 12/11/18 to workshop i reported to them both defect existing after service rep. Dismantled the disc set found disk house, pad stead not even cleaned properly. Then i asked for the same. Why ur not cleaned properly?
Mr. Sanjay tiwari (Manager) replied we know how to work so u don't ask question like this:
Mr sanjay tiwari have to take action against firm services rep.
Instead of service rep mr sanjay tiwari shouted against us in front of service rep.
Mr. Sanjay tiwari official contact ph: [protected] [protected]
Then i taken my bike to local mechanic he charged only 350rs.

"worst experience against genuine authorized dealer by bajaj"

By,
Sadagopan.
[protected]
Prem nagar
Port blair
A&n 744 102