Pristiza Services — pristiza services private limited money got stuck from feb 2017

Address: Pune, Maharashtra, 411057

They have some agents near shopping malls and asked us to fill the form and then we can win a trip and other gifts. We filled it and then they called us next day that we have been chosen as winner. Then they called us to attend the 90 minute session before collecting gift and in that session they told us regarding travel offers and schemes in which user needs to deposit around 1 lack rs. And then user can go for 35 days of holidays for free accommodation in 4-5 star hotels. I have also deposited some amount the same day. They also told us that they will provide free 1000 rupees gift voucher every month for 12 months. They have not given me any single voucher follow up with them lots of time. So that was the first time they cheated.
Also they asked to deposit through credit card and convert into emi and they will pay interest amount but that amount is also not paid by them. I have told them 1000 times and visited in there office but now there office is closed from last 2-3 months and i tried to call many people [protected] nagesh,
[protected] vijay they are not professional at all now these guys not picking the call also. They have just kept the money and enjoying the interest. They have cheated many people like this. Please take some action against them and help us get our money back. Official website of that company is http://www.pristizaservices.com/. owner name is sanket shekhar gopale. Company address is
Fortuna building, office #713, floor #7, opposite rainbow plaza,

Below is the communication mail from Pristiza but now they are not picking the call and yet to be received the amount.

customer services
Jan 25
to me, Customer
Dear Sir,

Greetings !!!

We have gone through your issue, and also we confirm you that we have approved your refund .
We request you to share your bank account details . Also would like to inform you that we will pay you amount in 2 Parts .
12500 Rs Before 7th feb 2018
12500 Rs before 30th feb 2018.

We are thank full for your kind cooperation .

Thanks and Regards,
Customer Service .

I was sent mail a lots of time to pristiza but did not get NY response from pristiza

pristiza services private limited money got stuck