Pristyn Care — Absolute incompetence at every stage

Prystne Care offers an easy streamlined experience for those wanting a surgery or treatment. My experience was terrible at every stage. They sent a care the day before we were meant to go, but I did not have the option to cancel it, so the driver kept calling me. The next morning they sent the car again, because this was the correct date, but two hours late. The car then took me to the wrong hospital, on the other side of the city. I had to pay to cross the city and come back to the right hospital. Here, they had said the procedure would have a day discharge. This was a lie, and the hospital told us it was not possible. About three different people from Prystne were in touch with me, and none of them had any idea about what the others knew. Not only did I have to sort out my own admission, ward, doctor timings, discharge with the hospital, I also had to keep updating all these people from Prystne Care who did not help at all. In fact, they spoke quite aggressively and kept trying to blame me for random things, as well as refuse to accept any responsibility. I would speak to the doctor's and managers in the hospital, and the Prystne Care people, sitting in their ivory towers, would tell me that the hospital doesn't know what it is doing. Even though they were the ones with the tie-up with the hospital. An example of this is when they kept insisting that the operation has a day discharge when everyone at the hospital said that it does not. Prystne does not have any of its own staff or equipment in the hospital, yet, they said the hospital is wrong. I tried to explain them that the operation would quite literally take X amount of time for preparation, Y amount of time for the operation, and Z amount of time in the ward afterwards, and therefore it was impossible for it to finish in 2-3 hours, like they said. The person they have kept to interact with patients was obnoxious, disorganised, and at one point even had the audacity to ask me why things were not going right. I had to tell him that it is HIS job to explain that to me, not the other way around. They also made me pay 500 at the hospital, which along with the extra money I had to pay for the cab, was never refunded. A terrible, unprofessional experience.