Pristyn Care — Poor coordination of pristyn staff with patient.

Address:

kandivali East mumbai

On June 17th 2021 I book a piles surgery in Apex hospital and i was having medical claim so I visited the hospital and fixed the Room and 19th date was fixed of june 2021 for surgery and morning i reached the hospital around 9.30 am and what i see my room which was fixed was given to other Pristyn Patient and no staff of pristyn was available when i reached hospital. around 10.45 am the pristyn staff is visiting the hospital and when i check the hospital muster i can see that room number 19 of the hospital is booked on my wife's name and inside someone else is there of pristyn care only. and then they are saying me sir up to 4pm you take other room and after 4pm we will shift you in that room only up to 12.30pm i was waiting in the hospital for getting the room and finally around 12.45pm after waiting 5 hours i left the hospital in anger because i was with my small daughter and wife who were with me waiting 5 hours to get the room. after that i selected 22nd June for the same surgery. and still i gave good rating to the staff. but yesterday i got more worst day because i book the followup check up of my wife on 6th July 2021 and they gave the appointment of 8th July 2021 at 6 pm they told me to meet the doctor in malad west i asked the pristyn staff that please see that doctor should meet me on time and if she is busy then fix some other day. but the pristyn staff told me that doctor is free today and she will meet you on time. and i started 5.15pm from my home and around 5.55pm i reached the malad west hospital. and around 6pm the pristyn staff is calling me and telling me that sir you have to visit the new hospital and the hospital you have visited there doctor is not coming so location is change. i some how took a rickshaw and around 6.30 i reached the new hospital and there again the pristyn staff is calling me and saying sir doctor is in chembur and she will reach the hospital around 7.30pm. i asked the pristyn staff to give me the number of the incharge head so that i can ask you why i should wait so long. and if you people are not sure about the timing the why you people are troubling the patient and make then wait from 5.30pm i was able to meet the doctor around 7.50pm. name of the pristyn staff Aditi(Delhi)and Suraj(Mumbai) and now doctor is saying me after one month again come for a followup with priystn care what should i do now. when i had the most bad experience two times. the staff Aditi is saying me sir its not my mistake and i cannot do anything about it. so i want to ask the pristyn care who's MISTAKE is here. and if your staff is behaving with the patient this way. what kind of service you r giving me. and other patients. my name is Vijay sharma contact no [protected] from mumbai kandivali i am a government servant and if your company is treating a government servant this way what is the condition of normal people.