Pristyn Care — Service, hygiene & payment

Address:	Purasaivakkam
Website:	Pristyn care

Hi if you people looking for any kind of service rendered by pristyn care think thousand times and don't even think once to try there service. I[censored] choose it and it will end u in complete frustration. I have been personally and my family members also got hospitalized in other hospitals and I have never ever got this kind of lathergic people speaking to customer and not taken any kind of step forward to address the customer issue. I was been admitted day before yesterday (03.03.22) in GKM hospital for cricumcision surgery. First without confirming the doctor appointment they made me to report to hospital in the morning @ 9.15am post that they have given me room and it was temporarily and changed the room by 12.30pm to a normal room. I have informed the coordinator Mr.Ashok that the room was not good and non A/c he said he will check with the hospital team and update me on the status. Then another gentleman Mr.Dilip called me and asked for the query and I explained him everything. Post that he never picked my calls and I messaged on the status he simply said to speak with the coordinator Ashok. Then y the hell he as to ask on the query. Then again I say cockroaches running on the bed and window glass door is not available it is open door and I have my 3.5years old kid playing near the window as the attender bed is fixed on that area. And in the rest room western toilet doesn't have seat covers and flush tank handle is broken. And the food was also not even given in this days, and shared all this details to the coordinator Mr.Ashok but not even single action is been taken against my queries. Post that a lady called Miss.Aachal called me up and I have politely explained her on my queries. Again the same she also don't taken any action are given solution for any of my queries. And my surgery was done by 3.30pm only then y they asked to report in morning no one answered for it. Leaving all this the payment issue came. When before admitting I have clearly spoken to mr.ashok about the approx value of the survey he said it would be 30k. But when I saw my claim status it was 41k and I was shocked and called up everyone. They said it be approx value and the final amount will get reduce on that. But after two hours again I had shock stating my claim amount was 54k I don't understand completely that for doing cricumcision surgery it would cause me 54k. And raised complaint again and another one lady had gave me a call Miss.Vidhi Kapoor and she is telling that Mr.ashok said is what tentative amount and I asked her if it is tentative amount also the final amount should be 4000 to 5000 plus or minus but here it was 24000 more than the amount what they have quoted me before the surgery. But there is no explanation nor solution given to me.

The highlighting part is the room rent which they have charged me 6000 for one and half day which doesn't have a/c full cockroaches running here and there, mosquitos bit for the whole night. Broken window glasses not replaced it also. The floor was fully dirty and asked the house keeping to clean it and they came to clean it by night 10pm and rest room western toilet seat is broken flush take handle is broken keeping all this issue they have charged me 6000 if it all in a proper manner they would have changed me not less than 60, 000 as a room rent. But asked the hospital incharge misses.latha simply said it is charged by pristyn you have to speak with them only. Then y have they allowed pristyn care customer inside there hospital it purely for money they are not even ready to speak with ne