[Resolved]  Godrej Interio / Sonata Mattress — mattress band within a month while single use

Address:

South 24 Parganas, West Bengal

I intuted to purchase a matress for my personal use which ll b hard in nature,therfore,i decided to puchase godrej product based on service,quality etc.and i have seen many advertisement and i did reliance and i puchased sonata matress with price of Rs.4600/- from local bedding shop in february 2013.i was so happy,after work stress when i sleep i feel better.thought that good decission of having godrej product.after many days,i started feeling back pain,and i have found that,due to bending in the middle of matress.therefore,i contact with local shop about my problem in march 1st week.well they assure me i ll get replace within 10 days.i kept matress separetly because of having back pain and i started waiting for the service...whole month i did wait for service...therefore when i called in april 1st i did not get anyone,actually the shop was closed due to owner of that shop was died.therefore,they were not responding properly.suddenly someone called me and informed me that sonata ll not be replaced. I shocked after listing this,i have paid a lot for this bed.i even not used the bed a month,how can i satisfy,i was not getting my answer from anyone i called bangalore thereafter i called customer care to raise my complain and no complain no. I have received means no response yet ! i am thinking my experience..thinking every time where i have invested money! I request you pls replace my bed and help me out from this stress.if anyone read my message pls do reply...this is my cell phone no.[protected] (Twinkle Mitra)