I have purchased Yamaha YHT-196 and it was working fine for 1 week and then problem started with receiver.When you power ON the receiver it turns ON and then immediately turns OFF. Below are the product details and Problem described in steps wise, Please Help.
Model no: HTR-2064.
Serial no: T462982VX.
Problem:
22nd Jul, 2013 : Purchased at Hyper City, Inorbit Mall, Hyderabad.
25th Jul, 2013 : Installed and worked fine for 1 week.
31st Jul, 2013 : While watching movie it turned OFF automatically and when i turn it ON , it started Playing.
01st Aug, 2013 : It automatically turned OFF again after running it for 20 min and when i try to turn it ON, it turns ON and immediately turns OFF. I contacted service person who installed my system and he asked me to bring receiver to service center.
02nd Aug, 2013 : Took receiver to Service center and he repaired it. When i started using it , after 30 min it again turned OFF automatically and when i try to turn it ON ,it turns ON and goes OFF immediately. I contacted service person again ,he asked to bring receiver again.
03rd Aug, 2013 : Took receiver to Service center again and he repaired it. When i started using it , this time it only worked for 10-20 min and it again turned OFF automatically and when i try to turn it ON ,it turns ON and goes OFF immediately. Again i contacted service person, he asked to bring receiver again.
05th Aug, 2013 : I contacted Yamaha with contact no. i got from internet ,he gave me a mail id( [protected]@gmx.yamaha.com) and i wrote him mail what happened from day 1 he just gave replay to use stablizer and i wrote him replay saying i am already using stablizer with rating suggested by service center person and i didnt got any replay till now. On the same day i again called the number which i got from internet and he told that he will ask service departmant people to call me and when they called me i gave him my details and service center person called me after 20min saying that he will come and check the system on 8th Aug.
08th Aug, 2013 : When i called service center person he said, he is on leave and tommorrow he will come.
09th Aug, 2013 : Service center person came and saw for 10min and asked us to bring complete system to store so that they can check and he leaved.
10th Aug, 2013 : I Went and gave complete system to service center.
from 10th Aug to today : When ever i call service center person about my product status , he says that he kept mail to yamaha they need to replay us untill then they cannot do anything.
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