Professional Packers And Movers — material damage and cost issue

I have shifted my material from Delhi to KOchi through Professional Packers and Movers with door to delivery. after they asked me additional amount from out of Quote. One box is missed out while shipping.after a long fight with Packers and Movers, we received the material. Again they are telling we are not responsible for shipping. shipping is resposible for another Vendor called gati. it is not mentioned anywhere in the discussion or offer letter. The people telling if any item missing contact gati directly. How is it possible? we have paid to professional.. now they are telling to contact gati.
My few material are damaged, when i contacted to Professional they are telling contact to Gati. Response was GATI will be responsible. we cant do anything.
My wooden book rack was completely damaged, Dish antenna damaged, House hold items damaged. insurance cost they have charged, but no insurance for damaged .
professional movers and Packers are really unprofessional.

they are not ready for the reimbursement