Prometric — Improper functioning of headsets

Address:

Prometric Testing Private Limited

I have appeared for the TOEFL exam on 14-Jul-2021. My exam was terribly affected due to the headsets issues.
When I started with my listening section, the headsets were not working properly. After the proctor tried fixing the headsets, there issues still persisted.
Even though the proctor shifted me to a different computer after the listening section, my score for the listening section was affected because I was not able to hear the audio properly.
I request you to look into the issue and help me in this regard. It would be helpful if you provide another opportunity to write the exam as this issue was from the exam center
Please provide me assistance in this regard.