Proteinhouse — not receiving any mail

I have order a protein powder from proteinhouse . They have mentioned you just need to pay for the shipping charges . They are not even replying to my mail. I have saw an ad on facebook regarding this where they are providing the product for free only we have to pay for the shipping fee. I have paid and amount of 15 USD which is approx 1040 rupees.
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I have purchased an order for products and paid on the 7th June 2019, money was deducted but I got nothing and no one is responding any emails sent to [protected]@mail.com.

Order number #14928

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