Provab — Bus was too late and details was not conveyed , bus agent was abusive too

Address:	Pune, Maharashtra, 411057
Website:	Www.anandtravels.com

I have booked a ticket in anand travels which reach at 4:20PM at wakad briege. They did not convey anything till 4:20pM which was the picup time and when i called at bus office he said bus is reaching late by 45 minutes and then after sonetime the person sitting at office give the driver number and asked me to call him directly. I called driver and asked he said he will take 1:30 hours more. In total bus was late by 2:15 hours. When i again called at office the guy asked me to cancel the ticket as i asked him why this kind of service. The service is pathatic and moreover they are not at all guilty about their services even shouting on me and saying everyone is waiting. Seriously very disapponited with this kind of service.
Tell me who will cancel the ticket at this very moment and the staff is not at all cooperative.