Provogue India Complaints & Reviews

I had ordered a sling bag through icici net banking offers and had also paid the delivery charges but now the status of the order is showing cancelled. So now i want my money back or else want the product to be delivered at the mentioned address. Now the provogue customer care number is not reachable. This is very disappointing. So please see to it.
Dibyajyoti biswal

I paid rs.799 for provogue men's watch as an offer from irctc website after i completed my online train booking. I am an nri traveled to india in july-aug 2018 and on receipt of watches looks fake and very much of cheap quality. I am really disguised on irctc partnering with crooks like provogue and looting innocent customers. Shame on u provogue scamming nri people. I am requesting for a new watch or a refund of rs.799

I order a bag from provogue. They mail me that order is confirme. Citrus payment is used for payment. It also mailed that payment is successful. Now provogue is denying payment receival. I want my 699 rs back or the orde. Order no. Is[protected]. Merchant reference no. Is [protected]. Transaction is done on 16 July 2018 10: 57: 27 PM. Please solve my issue. Customer care of provogue is also not reachable.

Thank you
Sheetal

Dear sir,

This is to inform you that i had purchased one men's watch through online shopping. At present it is not working.

Please note the below mention invoice details. Kindly replace/repair.

Invoice no.[protected]
Invoice date - 10/07/2018
Order no.[protected]
Sku - 104608-ea-028-f

Regards,
Mudit agrawal
+91-[protected]

I ordered provogue bag (Order#[protected] from icici bank net banking site on 21 may 2018. I never received the bag. When i dialed their number[protected] the message played that the bag was delivered within 28 days. This is not true i never received the bag. I could not register the complaint or speak to executive because no one responded after waiting for long time on the call.

I have ordered the product from provogue last month[protected] and yet i didn't receive my product or any confirmation of delivery date.
I sent a mail to customer care of provogue. I asked them to send a confirmation date of product delivery. They said will delivery soon and didn't mention any date.
But in their official website they mentioned that within 28 days of product order date the product will be delivered to the customer.
Yet i didn't receives any product and it exceeds a month. Until i mails them, they are not giving any proper answer.
Provogue company wasted my time more than a month and patience. I want to claim the high compensation from the provogue.

I had placed an order on provogue through the irctc link of a combo offer on june 19, 2018 & made payment online via card, but i have still not received the goods nor refund amount.

I have made multiple calls on their customer care number but no one is answering the calls. I think this company is closing or already closed, i request the concern authorities to take action against provogue for cheating the customers.

I had placed an order on Provogue through the IRCTC link of a combo offer.
I had placed the order on 20th June payment also made online via card, but I have still not received the goods or even a tracking ID.
I have made multiple calls on their Customer Care[protected] number but no one is answering the calls.
I don't know when they will deliver the order or are they even going to despatch it in the first case.

I am a customer of irctc. Having purchased a holiday from irctc, i saw an ad site in the irctc web platform with the name irctc provogue offer. The site ip address was http://www.irctc.provogue.com/

I clicked and a page opened with the caption, "thank you for your booking with irctc. Now redeem your stylish provogue merchandise worth up-to rs. 7499/- free*. Click 'continue' to proceed.

I clicked and was directed to another page http://www.irctc.provogue.com/irctc-offers.

There were different offers and i clicked on the 1 st one, viz. Combo-2 ; comprising a man's provogue watch, a lady's provogue watch and a provogue bag.

I was redirected to provide all my personal details and pay rs.799.00 through bank debit/credit card or net banking.

I paid rs. 799 through net banking of federal; bank. I recived a message that my order number is [protected] (Placed on june 20, 2018 2:06:02 pm ist)

I was advised prior to closing of the page that i will be getting an email confirmation of the order from provogue. I received an emails from provogue and the money is gone.

After waiting for hours, i attempted to call the provogue india number at bombay[protected] several times. Every time an ivr announcement asked for details which i gave and was asked to wait to be connected to a customer service agent. But no agent came online or neither there was any other voice message from the ivr.

Ordered on 14th Jun 2018 through IRCTC Provogue Offer. Till 16th Jul 2018, unable to track Provogue Order No. [protected], for which payment already been done. It's showing "Your order no. [protected] will be delivered within 28 working days from order placed date (order placed on 13th Jun 2018)".

Customer care nos. are not working. Horrible experience.

Provide me with the details of order no. [protected] it is showing that order is posted but no details of order are there confirm me tge details of order so as to confirm me the details
the details of order no. [protected] it is showing that order is posted but no details of order are there confirm me tge details of order so as to confirm me the details.

It's very unsatisfactory experience faced while ordering product under offer of IRCTC with Combo 1, where 2 watches and 1 hand bag ust to be delivered and against which only 1 watch and hand bag delivered. its very shameful activity done by PROVOGUE India with an new customer. Its a Scam definitely and now please return my Money back. Order No. #[protected] registered E mail ID [protected]@gmail.com

Hi,
My name is Vishal Gokani. I am an irctc user. I have purchased a combo offer, which was offered me in my mail by this link "http://irctc.provogue.com/". I have purchased combo 4 from that link and paid Rs.799 on 16th of June 2018 and my order id is "[protected]". My transaction id is "[protected]". I have received a mail from provogue that i will receive my products within 28 days. Today is 9th of July, almost 25 days. I haven't received any product. I was checking on provogue website for update status, but it still gives me message "in process". I have tried multiple times contacting them via telephone number which was given by them on mail "[protected]". Every time IVR option ask for order number and says that all our representatives are busy wait for some time. I haven't hang up the call for hours, but no one was there to answer. I am feeling that I have been cheated from IRCTC and Provogue. Please help me out.

Here with I am attaching mail screen shots as well as my transaction screen shots.

Waiting for Reply
Vishal Gokani
email- [protected]@gmail.com
M- [protected]

On 5th July I lodged complaint on THIS WEBSITE as others too regarding my order number #[protected] (placed on June 10, 2018 12:35:41 PM IST)

Order should be delivered on 8th July 2018

Provogue CUSTOMER CARE mailed me the tracking details of BLUEDART company but after 2 days till now there is no tracking details. Even tracking number is not found.

See the mail below..
[protected][protected][protected]--------
Dear Customer,

Greetings from Provogue.

Your product has been dispatched and will be delivered to you within a few days.
Please find the below Link to Track your order.
LINK- HTTPs://WWW.bluedart.com/[protected]
(Kindly track after 48 Hrs.)

Thank you for your patience and understanding. Please be rest assured that we are constantly working on getting the delivery done to you asap.

Sincerely,
Customer Service Manager

[protected][protected][protected]--------

I request you to please do something. We trusted government offer but in return we are getting this kind of ###.

I'm a customer of irctc. I received a mail with the name irctc provogue offer. The site ip address was http://www.irctc.provogue.com/

I clicked and a page opened with the caption, "thank you for your booking with irctc. Now redeem your stylish provogue merchandise worth up-to rs. 7499/- free*. Click 'continue' to proceed.

I clicked and was directed to another page http://www.irctc.provogue.com/irctc-offers.

There were different offers and I selected my offer.

I was redirected to provide all my personal details and pay rs.799.00 through bank debit/credit card or net banking.

I paid using my sbi debit card. This is the confirmation from sbi online, which reads"thank you for using your sbi debit card xxxxxxxxx for a purchase worth rs799
Money was deducted from my account.

I was advised prior to closing of the page that i will be getting an email confirmation of the order from provogue. I received order confirmation mail from provogue.
[protected][protected][protected]--------
Hi Manisha,
Thanks for visiting provogue.com.Your Order will be delivered in next 28 working days. You will receive a mail with courier details once the order is dispatched. For sharing your complaints and to check your order status Click Here or call us on[protected] between 10.00 AM to 6 PM (Monday to Friday). Except Public Holiday

Your Order #[protected] (placed on June 10, 2018 12:35:41 PM IST)
So here’s a quick reminder of what you ordered.

Item Combo 4
Sku 104836-BK-022-F
Qty 1
MRP Rs.7, 499.00
Payable Rs.799.00

Payment Method:
Credit Cards/Visa/Master Card/Netbanking

I paid the amount via my debit card.
28 days will be on 8th July and I'm not getting any order status and response from customer service even after sending multiple emails.

After waiting for 20days, i checked my order status. Below details was showing on the page.

Order Details
ORDER NO [protected]
NAME MANISHA
STATUS PROCESSING
AWB NUMBER [protected]
LINK CLICK HERE TO TRACK ORDER

Dear Manisha,
Your Order no. [protected] will be delivered within 28 working days from order placed date (Order Placed on 10th June, 2018 ).
[protected][protected][protected]------
When I clicked the link to track the order.
There was nothing. Just showing -

NO TRACKING DETAILS. WE'RE PREPARING YOUR ORDER. COURIER INFORMATION WILL BE UPDATED SOON.

Till today 4th July 2018. It is showing this message.

I am feeling fleeced!. Please verify the authenticity of this offer and revert, so that we could alert other gullible users

On 7/6/18 i had booked the above gift offer and had paid rs799 foe the same by indian bank net banking to b delivered to my daughter at rukmani ladies hostel perambalur, tamilnadu-621212 but till date no trace of the same and i have not received the order number also to track it. Please take immediate action and inform me of the whereabouts of the order

I ordered a combo of products (2 watches and a bag) under irctc provogue offer vide order no. [protected] dated 08.05.2018.

I have got the items through dtdc courier.

The gents watch is not working at all. I tried to register a complaint through their phone number[protected], but it is suspended.

I tried to register complaint in their site, but their site says the order number is invalid.

I feel cheated.

Hi provogue.
I got an offer through irctc and i bought rs 799 product. I did not recive my order today, the courier services person did not come in the given order place. He call me to come in the place which is about 4-5 km is from given order place. I was busy and i did not go, and he also said he will come there and he did not come. Now the order status is showing incorrerct address and it's not true. His phone is also in not reachable. Now either i need my order as soon as possible or i need refund my money.
Order no:[protected]

Provogue has tied up with ICICI bank and is pushing old inventory of bags and watches to the ICICI customers at so-called discounted prices with only cost incurred being the shipping charges. The shipping charges are actually a means to dupe bank customers as it comes to a few hundred rupees and no one would buy this stock at half of that price. Provogue also has a return policy mentioned on its portal which says the customer can return its items within 14 days of receipt but the catch is you cannot contact them.

I ordered and paid for a weekender bag from Provogue on 7th May 2018 which was delivered within 2 days. The bag is garbage and smelly and has no real value. I tried calling Provogue customer care number for return, but the number is not reachable and is suspended. I mailed at [protected]@provogue.com but there has been no response. So clearly Provogue does not have any decent market share and is now cheating ICICI bank customers to run their business. It is very concerning that it is happening in this day and age when we have so many options. ICICI bank is equally responsible that they are providing such deals to their customers.

Hlo provogue
I have ordered for a product online for rs 799/- on 30 march 2018 and received a booking number as#[protected] which indicates that the order will be received within 28 working days from the date of booking. But till date i have not received the product.
Now i would like to cancel my booking due to delay and want my refund as soon as possible.

Regards
Asha