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PTron Complaints & Reviews

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Updated: Dec 16, 2025
Complaints 326
Resolved
13
Unresolved
313
Bad 😕 It seems that PTron has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PTron reviews & complaints page 2

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V
Vishal_Jaiswal7
Dec 18, 2022
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Address: B/09, Gurumukh apartment besides Vegas residency near birla colg road kalyan West 421301

Hello Team Ptron,

This is to notify you all that I have purchased Ptron earphones in the month of August 2022 online from Amazon and only in 4 months it has become defective. To be clear there is no sound coming from one of the ear cords.

While ptron claims to be 1 year warranty, it has not managed to work even for 5 months properly . Please look into it and provide me a replacement for the same.

Attaching the invoice copy of the same. And photos.
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    Y
    Yasar ali
    from Bijnor, Uttar Pradesh
    Dec 15, 2022
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    I have ordered ptron earbuds from Amazon which were delivered on 30 JULY 2022 and suddenly from now Stop working.

    I have warranty eslip which attached below 👇
    I'm requesting you to change or repair my earbuds. Please solve my problem as soon as possible.

    Thank you 😊
    +1 photos
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      P
      Priyarai11
      Nov 10, 2022
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      This letter is in reference to the earphone order which was placed on 25 September 2022 bearing Order#[protected].

      I beg to inform you that one of my delivered product is found out to be faulty and the issue with the same is the sound from one side of the earphone stops working. The product was delivered on 29 September 2022 and being in warranty, it is to request you to kindly replace the same at the earliest. I've tried to contact the company's customer care through contact and mail but haven't received any reply.
      PTron customer support has been notified about the posted complaint.
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        D
        Divyanaga
        from Chennai, Tamil Nadu
        Nov 4, 2022
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        My headphones are not working for calls and its showing disconnected. But it's working for music. Please help me to sort the issue.
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          J
          jamal007
          from Chhapra, Bihar
          Nov 1, 2022
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          I have purchased a ptron plus fit p261 smart watch, it's screen has a problem sine first day of delivery of product pls take care of this issue.
          +1 photos
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            S
            Shrikant P. Kanade
            from Pune, Maharashtra
            Oct 8, 2022
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            Respected Sir,

            I am Shrikant Kanade, I purchased pTron Boom Pro 4D Deep Bass Dual Driver Wired Earphones with Mic for All Smartphones - (Black & Silver) for 599 Rs. Which order no is PT227813 on 6 Oct 2022 but, still I didn’t get to know

            My order status. On web site complaint page is also not display.

            When I will get my order staus? And how can I track it?

            Please help me.
            +1 photos
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              J
              jahnvi3110
              from Khurja, Uttar Pradesh
              Oct 7, 2022
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              I purchased this product on 30 july 2022. and after 1 month one earpod is not recieving any input hennce giving no voice and also it under the warranty kindly replace it or return it as soon as possible. also my lot of work is stuck in the middle due to this issue
              PTron customer support has been notified about the posted complaint.
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                A
                Abhinav7377
                Oct 4, 2022
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                Address: B 606 RAJNATH SINGH REGENCY, RUKANPURA BAILEY ROAD

                I have not received the refund of my order yet
                PTron customer support has been notified about the posted complaint.
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                  R
                  Rahul Mohan Pal
                  Sep 27, 2022
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                  Resolved

                  I registered a warranty claim for my earbuds as it right side was not working after 5 months but no response from them a week passed and they assure within 48 hrs issue will be resolve. why the give such promises when they cant keep.i will surely drag this to court and being a lawyer it will be very easy for me.are they fooling normal peoples who r buying their products.what they think that money comes tree. normal peoples money has no value for them
                  Sep 27, 2022
                  Complaint marked as Resolved 
                  please claim my warranty.my money has value for me.what type of service do u provide
                  PTron customer support has been notified about the posted complaint.
                  Sep 27, 2022
                  Updated by Rahul Mohan Pal                   Provide me the resolution as soon as possible.for u big company might be the value of 1500 is nothing but for me it means
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                    A
                    Anitha Kamarajan
                    Sep 21, 2022
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                    My left side bassbuds not blink any lights after removing from base
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                      R
                      Ritik kumawat
                      Sep 20, 2022
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                      Ptron wireless bassbud jade not working properly
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                        H
                        Harshita Harshita
                        Sep 14, 2022
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                        It was fully charged but it doesn't work and speak please charge and pink light is showing rather than orange light
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                          B
                          Binaya Kumar Mishra
                          Sep 11, 2022
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                          My ptron Bluetooth device is showing battery percentage problem like some time it shows 50 percentage and another it shows 60 with in a second ot change
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                            A
                            Asdfghjkk
                            from Osmanabad, Maharashtra
                            Aug 29, 2022
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                            Earbud is always disconnecting and connecting while playing song.
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                              N
                              nrrj
                              from Tirupati, Andhra Pradesh
                              Aug 25, 2022
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                              Address: Palred Retail Private Limited. Plot No. 2, 8-2-703/2/B Road Number 12, Banjara Hills Hyderabad, Telangana - 500034. Tel: 040 - 67138888

                              I ordered bassbuds wave on 25/7/22 and it giving me trouble since 23/8 /22 and customer care is not responding for my warranty claim and customer care number is a fraud
                              +1 photos
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                                K
                                KeyurP2022
                                Aug 16, 2022
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                                Ptron right side bud not working from the beginning. Had raised complaint on 12.08.2022 for replacement but not recd any update..still shows pending... worst company and worst customer service..support number always busy in assisting other customers and not able to connect to customer support team..
                                PTron customer support has been notified about the posted complaint.
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                                  Abdul Latif Sultan
                                  from Ahmedabad, Gujarat
                                  Aug 15, 2022
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                                  Website: ptron.in

                                  Order ID:[protected]

                                  Don't purchase their products.

                                  Their Customer Care number always shows "busy" & never goes through.

                                  I raised a ticket almost a month ago.

                                  Since then, through emails it's been going back & forth & now on ends up with a feedback email when I try to enquire about it.
                                  PTron customer support has been notified about the posted complaint.
                                  Aug 15, 2022
                                  Updated by Abdul Latif Sultan                                   The case for the ticket number [protected] has been going on for nearly a month.

                                  I even couriered pTron my defective Bluetooth hands-free under the warranty bearing its courier charges, yet, there hasn't been any proper response from the company.

                                  Now, each time I write them an email using the same ticket number, it ends up with a responding email asking only for a feedback.

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                                    Abdul Latif Sultan
                                    from Ahmedabad, Gujarat
                                    Aug 15, 2022
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                                    Don't purchase their products.

                                    Their Customer Care number always shows "busy" & never goes through.

                                    I raised a ticket almost a month ago.

                                    Since then, through emails it's been going back & forth & now on ends up with a feedback email when I try to enquire about it.
                                    PTron customer support has been notified about the posted complaint.
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                                      Y
                                      Yugansh dabla
                                      from New Delhi, Delhi
                                      Aug 10, 2022
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                                      Address: Pragati kunj appartment flat no 218 near dashrath puri metro station new Delhi 110045

                                      I buy a ptron ear buds and the left side of ear buds is not working anymore so I want to exchange my product and it was under the warranty so please kindle change my product
                                      PTron customer support has been notified about the posted complaint.
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                                        N
                                        Nghhg
                                        from Agra, Uttar Pradesh
                                        Jul 23, 2022
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                                        Address: REHANSH RESIDENCY 114/6 ,sector-38 ,ISLAMPUR VILLAGE , GURGAON.

                                        I bought ptron wireless earbuds on 28th of June through Amazon and during one week it works normally but soon the right earbud was unable to pair that took times and later the right earbuds unable to perform well ..it's speaker not working properly .
                                        Even I tried to troubleshoot the problem but still the right earbuds speaker not working at all.

                                        Please do a replacement to my earbuds with new and good ones that actually works as it covers under warranty or provide me the refund against my warranty .

                                        I expect some actions against my complaint .
                                        PTron customer support has been notified about the posted complaint.
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