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PTron Complaints & Reviews

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Updated: Jul 18, 2024
Complaints 325
Resolved
13
Unresolved
312
Bad 😕 It seems that PTron has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PTron reviews & complaints page 2

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Y
Yasar ali
from Bijnor, Uttar Pradesh
Dec 15, 2022
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I have ordered ptron earbuds from Amazon which were delivered on 30 JULY 2022 and suddenly from now Stop working.

I have warranty eslip which attached below 👇
I'm requesting you to change or repair my earbuds. Please solve my problem as soon as possible.

Thank you 😊
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    P
    Priyarai11
    Nov 10, 2022
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    This letter is in reference to the earphone order which was placed on 25 September 2022 bearing Order#[protected].

    I beg to inform you that one of my delivered product is found out to be faulty and the issue with the same is the sound from one side of the earphone stops working. The product was delivered on 29 September 2022 and being in warranty, it is to request you to kindly replace the same at the earliest. I've tried to contact the company's customer care through contact and mail but haven't received any reply.
    PTron customer support has been notified about the posted complaint.
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      D
      Divyanaga
      from Chennai, Tamil Nadu
      Nov 4, 2022
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      My headphones are not working for calls and its showing disconnected. But it's working for music. Please help me to sort the issue.
      PTron customer support has been notified about the posted complaint.
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        J
        jamal007
        from Chhapra, Bihar
        Nov 1, 2022
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        I have purchased a ptron plus fit p261 smart watch, it's screen has a problem sine first day of delivery of product pls take care of this issue.
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          S
          Shrikant P. Kanade
          from Pune, Maharashtra
          Oct 8, 2022
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          Respected Sir,

          I am Shrikant Kanade, I purchased pTron Boom Pro 4D Deep Bass Dual Driver Wired Earphones with Mic for All Smartphones - (Black & Silver) for 599 Rs. Which order no is PT227813 on 6 Oct 2022 but, still I didn’t get to know

          My order status. On web site complaint page is also not display.

          When I will get my order staus? And how can I track it?

          Please help me.
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            J
            jahnvi3110
            from Khurja, Uttar Pradesh
            Oct 7, 2022
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            I purchased this product on 30 july 2022. and after 1 month one earpod is not recieving any input hennce giving no voice and also it under the warranty kindly replace it or return it as soon as possible. also my lot of work is stuck in the middle due to this issue
            PTron customer support has been notified about the posted complaint.
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              A
              Abhinav7377
              Oct 4, 2022
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              Address: B 606 RAJNATH SINGH REGENCY, RUKANPURA BAILEY ROAD

              I have not received the refund of my order yet
              PTron customer support has been notified about the posted complaint.
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                R
                Rahul Mohan Pal
                Sep 27, 2022
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                Resolved

                I registered a warranty claim for my earbuds as it right side was not working after 5 months but no response from them a week passed and they assure within 48 hrs issue will be resolve. why the give such promises when they cant keep.i will surely drag this to court and being a lawyer it will be very easy for me.are they fooling normal peoples who r buying their products.what they think that money comes tree. normal peoples money has no value for them
                Sep 27, 2022
                Complaint marked as Resolved 
                please claim my warranty.my money has value for me.what type of service do u provide
                PTron customer support has been notified about the posted complaint.
                Sep 27, 2022
                Updated by Rahul Mohan Pal                 Provide me the resolution as soon as possible.for u big company might be the value of 1500 is nothing but for me it means
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                  A
                  Anitha Kamarajan
                  Sep 21, 2022
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                  My left side bassbuds not blink any lights after removing from base
                  PTron customer support has been notified about the posted complaint.
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                    R
                    Ritik kumawat
                    Sep 20, 2022
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                    Ptron wireless bassbud jade not working properly
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                      H
                      Harshita Harshita
                      Sep 14, 2022
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                      It was fully charged but it doesn't work and speak please charge and pink light is showing rather than orange light
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                        B
                        Binaya Kumar Mishra
                        Sep 11, 2022
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                        My ptron Bluetooth device is showing battery percentage problem like some time it shows 50 percentage and another it shows 60 with in a second ot change
                        PTron customer support has been notified about the posted complaint.
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                          A
                          Asdfghjkk
                          from Osmanabad, Maharashtra
                          Aug 29, 2022
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                          Earbud is always disconnecting and connecting while playing song.
                          PTron customer support has been notified about the posted complaint.
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                            N
                            nrrj
                            from Tirupati, Andhra Pradesh
                            Aug 25, 2022
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                            Address: Palred Retail Private Limited. Plot No. 2, 8-2-703/2/B Road Number 12, Banjara Hills Hyderabad, Telangana - 500034. Tel: 040 - 67138888

                            I ordered bassbuds wave on 25/7/22 and it giving me trouble since 23/8 /22 and customer care is not responding for my warranty claim and customer care number is a fraud
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                              K
                              KeyurP2022
                              Aug 16, 2022
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                              Ptron right side bud not working from the beginning. Had raised complaint on 12.08.2022 for replacement but not recd any update..still shows pending... worst company and worst customer service..support number always busy in assisting other customers and not able to connect to customer support team..
                              PTron customer support has been notified about the posted complaint.
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                                Abdul Latif Sultan
                                from Ahmedabad, Gujarat
                                Aug 15, 2022
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                                Website: ptron.in

                                Order ID:[protected]

                                Don't purchase their products.

                                Their Customer Care number always shows "busy" & never goes through.

                                I raised a ticket almost a month ago.

                                Since then, through emails it's been going back & forth & now on ends up with a feedback email when I try to enquire about it.
                                PTron customer support has been notified about the posted complaint.
                                Aug 15, 2022
                                Updated by Abdul Latif Sultan                                 The case for the ticket number [protected] has been going on for nearly a month.

                                I even couriered pTron my defective Bluetooth hands-free under the warranty bearing its courier charges, yet, there hasn't been any proper response from the company.

                                Now, each time I write them an email using the same ticket number, it ends up with a responding email asking only for a feedback.

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                                  Abdul Latif Sultan
                                  from Ahmedabad, Gujarat
                                  Aug 15, 2022
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                                  Don't purchase their products.

                                  Their Customer Care number always shows "busy" & never goes through.

                                  I raised a ticket almost a month ago.

                                  Since then, through emails it's been going back & forth & now on ends up with a feedback email when I try to enquire about it.
                                  PTron customer support has been notified about the posted complaint.
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                                    Y
                                    Yugansh dabla
                                    from New Delhi, Delhi
                                    Aug 10, 2022
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                                    Address: Pragati kunj appartment flat no 218 near dashrath puri metro station new Delhi 110045

                                    I buy a ptron ear buds and the left side of ear buds is not working anymore so I want to exchange my product and it was under the warranty so please kindle change my product
                                    PTron customer support has been notified about the posted complaint.
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                                      N
                                      Nghhg
                                      from Agra, Uttar Pradesh
                                      Jul 23, 2022
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                                      Address: REHANSH RESIDENCY 114/6 ,sector-38 ,ISLAMPUR VILLAGE , GURGAON.

                                      I bought ptron wireless earbuds on 28th of June through Amazon and during one week it works normally but soon the right earbud was unable to pair that took times and later the right earbuds unable to perform well ..it's speaker not working properly .
                                      Even I tried to troubleshoot the problem but still the right earbuds speaker not working at all.

                                      Please do a replacement to my earbuds with new and good ones that actually works as it covers under warranty or provide me the refund against my warranty .

                                      I expect some actions against my complaint .
                                      PTron customer support has been notified about the posted complaint.
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                                        B
                                        Boopathi pandiyan
                                        from Coimbatore, Tamil Nadu
                                        Jul 21, 2022
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                                        Address: Coimbatore
                                        Website: Ptorn

                                        I have raised a complaint on 21st july on ptron website and registered for warranty since my product (Ptron tangent evo) is not working.I am purchased for less then 1 year but I used for 8 month sound problem and on off problem
                                        I am following up since then but i haven’t received any reply from ptron. Really pathetic service, but Coimbatore service center also very worst feedback and no response as to what is the next process. This is not how you treat your customers. Will definitely not recommend this to anyone, very disappointed and warranty card there is your side response is very very worst 😢
                                        I need for there is warranty not accepted why please answer please replacement need.
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