PTron Complaints & Reviews

My pTron ear buds is not charging properly

One of my ear bud is not charging properly.

PR363473 is my complaint number and i have courired my product for replacement. It was delivered to ptron on 20th December 2021 and it has been 25 days since that and no updates have been given to me on it. I also wrote a mail asking for any acknowledgements or updates but haven't got any reply to that since a week. As the mail for return the product stated, it would go for a quality check and if the issue was genuine then they will send me a new product within 14 days. It is going to be a month in few days and i am not even getting any acknowledgement stating or tracking the progress. Not satisfied with the service by PTron

March31/2021 iam puchaged product not charged product warrented

My Ptron right side bud is not working and not even lighting ..tried for press and hold for few secs ..still it is not working

Issues with sound, charging, disturbance during call. Tried contacting PTron but their phone number [protected] is not connecting.
Only mode of communication is via email and the last response was on 29/11/2021 when they asked for invoice. After submitting the invoice they closed the ticket.

Ticket# PR750129

The product was purchased on 17/10/2021 and have been trying to contact PTron since then.

I have sent my ptron buds for replacement through India post. I haven't received any information regarding the replacement. please resolve this issue. and replace my ptron buds, have been trying to contact the customer care but they don't at all receive the calls nor they reply to the emails

I was facing issue with the bluetooth. So I raised the complaint as i was having warranty. I was told to ship the product to service center. So before shipping i asked the customer service executive of pTron that will I get refund for shipping charges. They told me that i will my refund once the product is replaced. So i shipped the product. I was told that i will get the replacment within 15 days but i didn't recieved it in 15 days it took...

Not Working Calling Sound Low Opposite

Right side earbud notworking.please how to approch ptron company customer

I have ordered a earphones online and they send defected product so i wanna return or exchange my product as soon as possible

My product wasn’t working so I wanted to claim it’s warranty. I have sent my product to them and they are not replying since. Please give me my warranty claim and give me a working product.

Hi,

I have raised a warranty claim for Ptron smart watch, sent the invoice, images & then couriered to PTron india. Ticket #PR619839

They confirmed the receipt & initiated the claim process but the story is below

Date of return of the product : 14-Sep-21
Mail confirmation on Refund instead of replacement : 24-Sep-21
Refund initiation mail confirmation by Ptron (1st) : 27-Sep-21
Non credit of refund mail from myself to Ptron : 20-Oct-21
Refund initiation mail confirmation by Ptron (2nd) : 03-Nov-21
Non credit of refund mail from myself to ptron : 12-Nov-21

Getting frustrated for following up to get a refund/replacement. Now loosing confidence on the brand itself.

Unfournately i have a earphone which is Ptron brand, worried about it's warranty. Let me hope that will not fail during warranty period atleast.

I was charging my device overnight because I had faith in the 'Over-charge Protection' and 'Over-current Protection' which is the USP of pTron Dynamo Zip Powerbank. The next day morning the device's OUT port (type A port) is acting wierd. When I connect my device its facing frequent disconnections as if I am inserting USB cable in and out of the port. I had purchased the product on AUG 14 from Amazon and it got delivered on AUG 17 and I'm...

I purchege neckband 599 that time is proprly workind nd suddnely stop working no any responce

I've opted for replacement and they got me a defective replacement product. Again I asked them to send me a proper unit and they've taken away this product. And asked me to wait from 13th of October. It's been almost two months now. Please find me a proper solution.

Pathetic buy. Within two months, the classic fault of badly made headphones occurred -- one side stopped working. With the product under warranty, one would expect a replacement, but their customer service is a farce and they do not intend to actually provide any support or honour valid claims.

Don't waste your time writing to bots or calling a number that only returns automated voice messages. It's the first and last time I will ever purchase anything from these frauds at Ptron.

One side ear bus are note working some time problem in 2 sides bud

I Purchased Ptron Wireless Neckband From Amazom And After 4 Months I Started Facing Issue Of Charging. As Charging Last Long Only For 1 To 1.5 hrs. I Claim For Warranty. I Got Mail From Them To Post The product to their Place. The Claim Warranty That Prton Provides Is Not User Friendly And It is also Very Complicated. Even The Product I Got As Replacement Is Not Good It Has A Body Issue Of Ear Buds. PTRON should Work On Their Complaints And...

I have purchased p tron bt head phone from Amazon since before 3 months, but now this product not working properly, please send me another product
Thank you