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PTron Complaints & Reviews

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Updated: Dec 16, 2025
Complaints 327
Resolved
13
Unresolved
314
Bad 😕 It seems that PTron has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PTron reviews & complaints page 4

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P
pari mangal
from Noida, Uttar Pradesh
Mar 1, 2022
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Address: 15/456,Sindhi colony morena

Patron in tunes lite neckband bluetooth headset is not working properly Voice issue
PTron customer support has been notified about the posted complaint.
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    K
    K. Nagudevudu
    Mar 1, 2022
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    Address: Ptron
    Website: Rangampeta

    Charging complaint
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      K
      K. Nagudevudu
      Mar 1, 2022
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      Address: Rangampeta
      Website: Charging

      Charging complaint avatem lidu
      PTron customer support has been notified about the posted complaint.
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      Charging complaint charging avatam lidu 533291
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        C
        Chitra Dhir
        Feb 13, 2022
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        The buds are not getting charged
        PTron customer support has been notified about the posted complaint.
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          A
          aromal dileep
          Jan 27, 2022
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          Resolved

          Address: Palred Retail Private Limited. Plot No. 2, 8-2-703/2/B Road Number 12, Banjara Hills Hyderabad, Telangana - 500034.

          I brought a ptron true wireless headset. After 5 month the headset case battery is draining.I want to claim warranty so i email to their support team then they replied to me in 2 days there will not contact me but i don't receive any call or email after 2 days.
          Feb 19, 2022
          Complaint marked as Resolved 
          Pytron replaced it
          PTron customer support has been notified about the posted complaint.
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          Still now not resolved very very worst following please help me
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            A
            Akash211
            Jan 27, 2022
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            I have logged a complaint for my ptron product under the warranty i have request for replacement or repair. Still there is no reply the ticket from past 7 days. There is no reply for the mails and also the customer care is worst where the executive is shown always busy and the call gets disconnected

            My Request number is [protected]
            PTron customer support has been notified about the posted complaint.
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              H
              Harry 1223
              Jan 27, 2022
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              I have had ptron bassbuds plus for 6 to 7 months and after 3 months there was a problem with the charging jack of the case but after some time it got fixed on its own but now the left side of my earbuds is not working or turning on it shows red light when its is in the charging case and after some time blue light but after taking it out of the case it doesnt work and no lights come up. Only the right side is working
              PTron customer support has been notified about the posted complaint.
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                S
                Saikiran05
                from THANE, Maharashtra
                Jan 22, 2022
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                Address: Flat No. 21, Amar Darshan Chs,V.P Road,, Pendse nagar, Dombivli east

                It's been since October of last year I am trying to get my product repaired. Now I am fed up of the way you are treating to the complaint. Your customer care no. Is never available that's true such a bad quality provider would definitely have huge number of complaint calls. I want an immediate reply to this mail on call mine no. Is [protected].
                PTron customer support has been notified about the posted complaint.
                Jan 22, 2022
                Updated by Saikiran05                 I am waiting since October for the response on my complaint
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                  A
                  ajithvaju
                  Jan 20, 2022
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                  My pTron ear buds is not charging properly
                  PTron customer support has been notified about the posted complaint.
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                    A
                    ajithvaju
                    Jan 20, 2022
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                    One of my ear bud is not charging properly.
                    PTron customer support has been notified about the posted complaint.
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                      D
                      Devraaj Pandya
                      Jan 13, 2022
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                      PR363473 is my complaint number and i have courired my product for replacement. It was delivered to ptron on 20th December 2021 and it has been 25 days since that and no updates have been given to me on it. I also wrote a mail asking for any acknowledgements or updates but haven't got any reply to that since a week. As the mail for return the product stated, it would go for a quality check and if the issue was genuine then they will send me a new product within 14 days. It is going to be a month in few days and i am not even getting any acknowledgement stating or tracking the progress. Not satisfied with the service by PTron
                      PTron customer support has been notified about the posted complaint.
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                        S
                        Sambasivarao sontti
                        from Hyderabad, Telangana
                        Jan 11, 2022
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                        Address: Plot;996, lahari estates, pragathinagar, Hyderabad,

                        March31/2021 iam puchaged product not charged product warrented
                        PTron customer support has been notified about the posted complaint.
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                          B
                          balasy
                          from Delhi, Delhi
                          Jan 9, 2022
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                          My Ptron right side bud is not working and not even lighting ..tried for press and hold for few secs ..still it is not working
                          PTron customer support has been notified about the posted complaint.
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                            P
                            PallaviNCR
                            Dec 9, 2021
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                            Issues with sound, charging, disturbance during call. Tried contacting PTron but their phone number [protected] is not connecting.
                            Only mode of communication is via email and the last response was on 29/11/2021 when they asked for invoice. After submitting the invoice they closed the ticket.

                            Ticket# PR750129

                            The product was purchased on 17/10/2021 and have been trying to contact PTron since then.
                            PTron customer support has been notified about the posted complaint.
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                              T
                              Tejaswini Hemanth
                              Dec 6, 2021
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                              Address: hyderabad

                              I have sent my ptron buds for replacement through India post. I haven't received any information regarding the replacement. please resolve this issue. and replace my ptron buds, have been trying to contact the customer care but they don't at all receive the calls nor they reply to the emails
                              PTron customer support has been notified about the posted complaint.
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                                4
                                491_Sahibaj_Sultan_Bhaldar
                                Dec 5, 2021
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                                I was facing issue with the bluetooth. So I raised the complaint as i was having warranty. I was told to ship the product to service center. So before shipping i asked the customer service executive of pTron that will I get refund for shipping charges. They told me that i will my refund once the product is replaced. So i shipped the product. I was told that i will get the replacment within 15 days but i didn't recieved it in 15 days it took more than 29 days. But the replaced product is also damaged not having speaker filter same issue of mic. And also i asked for refund but they told me that i will not get refund as it is not under company policy. There are having worst after sale service. They dont even picked up calls operator Always say our executive is busy with other customer call again.
                                PTron customer support has been notified about the posted complaint.
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                                  K
                                  Kalpesh Kkc
                                  Dec 1, 2021
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                                  Address: Bhatwadi ghatkopar west, Pushpalta building barve nagar
                                  Website: Ptron Service Link

                                  Not Working Calling Sound Low Opposite
                                  PTron customer support has been notified about the posted complaint.
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                                    S
                                    Suneel Kodudula
                                    Nov 30, 2021
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                                    Address: P Amberpeta. BHIMADOLE.WESTGODAVARI.ANDHRAPRADESH.PIN 534401

                                    Right side earbud notworking.please how to approch ptron company customer
                                    PTron customer support has been notified about the posted complaint.
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                                      S
                                      Sanjana pandey
                                      Nov 30, 2021
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                                      Address: Srinagar Garhwal Uttarakhand

                                      I have ordered a earphones online and they send defected product so i wanna return or exchange my product as soon as possible
                                      PTron customer support has been notified about the posted complaint.
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                                        M
                                        Meghaamalhotra
                                        from Nabha, Punjab
                                        Nov 25, 2021
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                                        My product wasn’t working so I wanted to claim it’s warranty. I have sent my product to them and they are not replying since. Please give me my warranty claim and give me a working product.
                                        PTron customer support has been notified about the posted complaint.
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