I went to Titan eye + in Phoenix Marker City Bangalore to get my lenses changed. It was a Fendi frame (rather expensive one). The customer agent there took the frame and was pulling it (should have been my first hint) and when I asked her to be careful, she said she is checking the spring.
I thought it is Titan so they may know what they are doing, but to my shock - after a couple of days they called to tell me they broke my frame during fitting and now they can give me 1500 rupees. The picture clearly shows someone pulled it too hard and it broke into two.
What is worse - They are not even refunding the 6500+ that I paid for the lens. So my 20k+ worth frame is broken, I have a pair of lenses that I can’t use and they want to just give me 1.5k????? Like in what world is this even fair?
What am I supposed to do with the lenses - hang it over my eyes??? Who made such ridiculous policy?
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